Jacklynn Kofke
El Paso,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the food and retail industry. Motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
Server and Cashier
Twisted Fin
Melbourne, FL
03.2021 - 06.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Input customer orders via online, door dash, over phone, and in person
- Train new employees on expectations and procedures.
- Work with all teams to maximize efficiency.
Customer Service Representative
RADIAL/ADECCO
Melbourne, FL
11.2020 - 02.2021
- Answered customer calls related to order placement, website inquiries, delays in shipment, and lost orders
- Resolved customer complaints with positive attitude
- Worked intently with customer to resolve inquiries using Salesforce, CSC, cyber source, and Global E systems.
Life Insurance Agent
Liberty National
08.2020 - 11.2020
- Maintained high standards of customer service by building relationships with clients.
- Educate new clients on policy options
- Schedule client meetings each day
- Provided coverage option information to assist clients in protecting assets.
Cashier and Key Holder
Party City
Tampa, FL
10.2012 - 04.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Provide exceptional customer service
- Assisted customer with planning and coordinating events
- Maintain inventory and supplies as needed
Shift Leader
Dunkin' Donuts
Melbourne, FL
06.2006 - 08.2010
Education
Hillsborough Community College
Tampa, FLEau Gallie High School
Melbourne, FL05.2008
Skills
- Customer Service
- Teamwork
- Organizational skills
- Cash Handling
Timeline
Server and Cashier
Twisted Fin
03.2021 - 06.2021
Customer Service Representative
RADIAL/ADECCO
11.2020 - 02.2021
Life Insurance Agent
Liberty National
08.2020 - 11.2020
Cashier and Key Holder
Party City
10.2012 - 04.2017
Shift Leader
Dunkin' Donuts
06.2006 - 08.2010
Hillsborough Community College
Eau Gallie High School
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