Summary
Overview
Work History
Education
Skills
Timeline
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Dakota Anderson

Houston,TX

Summary

Dynamic Field Service Technician with Direct Tech Services, skilled in on-site support and technical troubleshooting. Recognized for enhancing customer satisfaction through innovative solutions and meticulous service documentation. Proficient in hardware installation and committed to continuous improvement, demonstrating strong accountability and exceptional attention to detail in all tasks.

Overview

10
10
years of professional experience

Work History

Field Service Technician

Direct Tech Services
Houston, TX
07.2015 - Current
  • Executed onsite installation and configuration of hardware, software, and peripherals for customers.
  • Conducted troubleshooting, repair, and maintenance of computer systems at customer locations.
  • Developed technical solutions to effectively resolve customer issues.
  • Provided comprehensive IT support for customers and technicians.
  • Assisted in creating training materials and delivered instruction to end users.
  • Performed system tests to ensure optimal functionality of hardware components.
  • Implemented preventive maintenance procedures to minimize downtime and enhance performance levels.
  • Created detailed documentation of service activities conducted at customer sites.
  • Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
  • Drove and maintained company vehicle, keeping in peak condition.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Wrote detailed service reports describing work completed, issues and recommendations.

Education

High School Diploma -

South Plains College
Levelland, TX

Skills

  • On-site support
  • Maintenance and repair
  • Computer hardware repair
  • Service documentation
  • Equipment testing and calibration
  • Electrical troubleshooting
  • Multitasking Abilities
  • Continuous improvement
  • Reading wiring diagrams
  • Accountability and work ethic
  • Hardware and software installation
  • Systems analysis
  • Equipment installation
  • Work order management
  • Technical support
  • Mechanical troubleshooting
  • Time management
  • Attention to detail
  • Training and mentoring

Timeline

Field Service Technician

Direct Tech Services
07.2015 - Current

High School Diploma -

South Plains College

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Dakota Anderson