Jack Ryan Miller-Wells
Merrimack,NH
Summary
Diligent Surveillance Manager with proven track record in overseeing casino surveillance operations and ensuring compliance with protocols. Successfully managed teams to enhance monitoring efficiency and mitigate risks. Demonstrated expertise in utilizing advanced surveillance technologies and coordinating with regulatory agencies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Surveillance Manager
NHCG, LLC
10.2024 - Current
- Initiated periodic upgrades of surveillance equipment, ensuring that the casino''s security capabilities remained up-to-date and effective.
- Optimized resource allocation by effectively scheduling staff according to peak hours, special events, or identified vulnerabilities.
- Reviewed incidents thoroughly, analyzing available footage to determine root causes and implement preventive measures moving forward.
- Enhanced overall casino security by implementing advanced surveillance techniques and strategies.
- Conducted regular audits on surveillance equipment to guarantee proper functioning and maximum effectiveness at all times.
- Collaborated with other departments for optimal information sharing, resulting in improved overall casino safety.
- Streamlined surveillance operations with the integration of cutting-edge technology and software solutions.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Installed new devices across the entire property to ensure sufficient coverage for updated placements of gaming activities.
- Re-wired existing systems to ensure all Surveillance equipment was properly placed and operational.
- Assisted in designing a new floor plan for updated gaming activities using Autodesk systems.
- Created, maintained, and updated floor plans and camera maps to ensure regulatory compliance with the NH Lottery Commission.
- All other responsibilities listed below previous title as "Surveillance Operator/Technician" at NHCG, LLC.
Surveillance Operator/Technician
NHCG, LLC
08.2024 - 10.2024
- Monitor and maintain surveillance equipment ensuring operational efficiency and immediate reporting of malfunctions
- Document and report all incidents and suspicious activities promptly to supervisors
- Secure and manage potential evidence from CCTV recordings, ensuring strict confidentiality
- Collaborate with law enforcement and regulatory officials to support surveillance operations
- Accurately record gaming transactions and follow procedures for barred patrons
- Cooperates with New Hampshire State Lottery Officials and the police as directed to support a positive working relationship in support of the Surveillance operation
- Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
- Aided in resolving disputes among patrons or employees by providing unbiased visual evidence from surveillance recordings.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
Surveillance Technician
Bally's Quad Cities Casino and Hotel
02.2024 - 08.2024
- Monitored table games and electronic gaming, ensuring superior guest service and regulatory compliance
- Reported irregularities to Surveillance Supervisor, maintaining adherence to regulations
- Maintained and upgraded video and access control networks, enhancing system performance
- Assisted in hardware procurement and software updates, improving operational efficiency
- Conducted user training programs, ensuring confidentiality and regulatory adherence
- Investigated irregularities, enhancing security protocols and operational integrity
- Managed technical inventory, ensuring equipment availability and minimizing system failures
Video Assistant
Troy University Football
07.2021 - 12.2023
- Film practices and games using JVC cameras, ensuring high-quality footage for analysis
- Edit and upload videos via XOS Thundercloud, streamlining team review processes
- Set up equipment for games and meetings, ensuring seamless operations
- Support technology functionality for coaches, players, and staff, enhancing team efficiency
- Assist Video Coordinator and Graduate Assistant with various tasks, contributing to team success
- Streamlined video production workflow, enhancing efficiency in film analysis and strategy development for Troy University Football program
- Optimized video content delivery, facilitating improved team performance through timely and accurate game footage analysis
Education
Bachelor of Science - Sport Management
Troy University
Troy, AL12-2023
Skills
- CCTV monitoring
- Security protocols
- Access control
- Threat assessment
- Video management
- Cybersecurity awareness
- Video surveillance
- Surveillance equipment
- Incident analysis
- Suspicious activity monitoring
- Facility monitoring and oversight
- Incident reporting
Certification
Primary Game Operator - State of New Hampshire Lottery Commission
Timeline
Surveillance Manager
NHCG, LLC
10.2024 - Current
Surveillance Operator/Technician
NHCG, LLC
08.2024 - 10.2024
Surveillance Technician
Bally's Quad Cities Casino and Hotel
02.2024 - 08.2024
Video Assistant
Troy University Football
07.2021 - 12.2023
Bachelor of Science - Sport Management
Troy University
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