Jacksen Goodley
Burbank,CA
Summary
Dynamic food service professional with extensive experience in both front-of-house and back-of-house operations. Proven track record of enhancing guest satisfaction through exceptional customer service and effective communication skills. Adept at managing high-pressure environments, ensuring timely food delivery and accurate order fulfillment while maintaining a clean and organized kitchen. Demonstrated ability to collaborate with teams in catering and event-based serving, contributing to seamless operations and memorable dining experiences. Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Catering Server
Spotted Hen
Los Angeles , CA
12.2022 - Current
- Adhered to sanitation and safety policies, protecting establishment, and patrons.
- Coordinated diverse responsibilities with consistent focus on accuracy and task execution.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Removed and replaced dirty dishes and utensils to maintain table settings.
Mixer
YougurtLand
Burbank , CA
04.2021 - 11.2023
- Maintained safe food handling practices to prevent germ spread.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Coordinated with kitchen staff to manage supply levels and prevent shortages.
- Inspected all food items prior to serving them to customers for safety purposes.
- Prepared frozen yogurt by following recipes and instructions.
Cook
Hades Hot Chicken
North Hollywood, California
05.2020 - 10.2022
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Worked closely with front-end staff to assist customers.
- Answered phone calls to assist customers with questions and orders.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Executed proper techniques when preparing menu item ingredients.
- Checked quality of food products to meet high standards.
- Kept records of amounts and types of chicken prepared daily.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Education
High School Diploma -
Glendale Community College
Glendale, CASkills
- Event Logistics
- Culinary Presentation
- Culinary Skills
- Efficient Order Capture
- Adaptability in High-Stress Situations
- Food Safety Management
- Great hand-eye coordination
- Food allergy awareness
- Proficient Interpersonal Communication
- Customer Service Expertise
- Visitor Experience Enhancement
- Client Hospitality Support
Affiliations
- Third degree Black Belt
Certification
- Food Handling license
- Business license
References
References available upon request.
Timeline
Catering Server
Spotted Hen
12.2022 - Current
Mixer
YougurtLand
04.2021 - 11.2023
Cook
Hades Hot Chicken
05.2020 - 10.2022
High School Diploma -
Glendale Community College
Similar Profiles
Lisa C MillerLisa C Miller
Leasing Specialist at Complete Properties, Drake, Spotted, RealstarLeasing Specialist at Complete Properties, Drake, Spotted, Realstar
William WallaceWilliam Wallace
Kitchen Manager at The Spotted Pig BBQKitchen Manager at The Spotted Pig BBQ
Jaqueline DiazJaqueline Diaz
Restaurant Waiter at Spotted Fox Ale HouseRestaurant Waiter at Spotted Fox Ale House