Jacksivia Santiago

• Effectively managed and supported labor hours by closely monitoring and adjusting to remain within the daily budget and justifying LHDR.
• Conducted performance evaluations for Team Members, identifying areas of improvement and guiding professional development plans.
• Oversee Team Member satisfaction committee.
• Ensure the cleanliness of the Island and report any issues to maintain its overall appearance and safety.
• Complete and Closed-Out requests.
• One-on-one chats. discussions regarding opportunities for improvement, accomplishments, and coaching for future roles.

• Cooperated inter-departmentally across all areas of resort, including overnight teams, and third-party companies to maintain show quality and standards in operational support.
• Championed and coordinate monthly Team Member Satisfaction and Lead Development Committee meetings.
• Area One on One and Individual Team Member development.
• Facilitated and Participated take 3 MOD shift meetings.
• Assist with administering yearly performance evaluations and verbal attendance counselings.
• Monitored and adjusted daily and weekly labor budget to ensure scheduling met departmental needs, justified and tracked variances, completed weekly timecards in Kronos.
• Overseen Halloween Horror Nights Season32 At Citywalk.
• “Gem Award” Winner-Title Unsung Hero

• Oversee Park 10 opening and closing procedures. Team Member's timecards on Kronos. Maintain daily and weekly budgets, ensuring each employee is scheduled for the appropriate number of hours.
• Conducted monthly audits for both Front of House and Back of House, and completed daily Office Cleaning Request (OCR).
• Overseen Training department, OJT training
• Provide important information during weekly briefings and kept the communication boards updated.
• Had one on one with Leads and Team Members to provide performance feedback and development opportunities.
• “Bravo Award” Winner Title- Life of the Party

GI prioritized guest interactions to ensure our guests had a perfect and enjoyable experience.

• Oversee and manage daily operations to ensure show quality before and during park opening.
• Provided feedback to Team Members by administering Lead Observations.
• Delegated responsibilities to Team Members each scheduled shi"Team Member of the Month” Winner for the Month ofJuly 2020.

• Developed strong relationships with clients through excellent customer service and regular follow-ups.
• Organizing and preparing shipments involves creating purchase orders and invoices.
• FedEx and UPS provide services for creating shipping labels, printing them, and saving invoices for your records.
• Head sales representative for Swarovski.

• Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels.
• Fostering a positive attitude and enhancing the work environment by communicating professionally with my team,clients, vendors, and supervisors.
• Recruit and manage therapists while ensuring a strong understanding of the current massage laws and regulations in each city where you practice.
• Coordinated special events, attracting new clients and boosting overall sales.