Kaleigh Gerbode
Winter Park,FL
Summary
Mature professional skilled in maintaining safety and cleanliness across various environments. Combines customer service expertise with mental healthcare and security experience to promote a secure and supportive atmosphere. Committed to upholding policies while delivering exceptional care and teamwork.
Overview
12
12
years of professional experience
Work History
Park Services Nights FOH
Universal Studios Orlando
Orlando, FL
07.2022 - Current
- Maintained cleanliness of interior and exterior, ensuring a welcoming environment for visitors.
- Ensured restroom care, waste disposal, glass cleaning, sweeping, mopping, and high dusting.
- Executed day-to-day responsibilities with attention to detail, enhancing overall service quality.
- Received multiple positive lead observations for strong work ethic.
- Collaborated with colleagues to create a positive team atmosphere, improving morale and cooperation.
Mental Healthcare Technician
Central Florida Behavioral Hospital
Orlando, FL
11.2021 - 07.2022
- Assigned to high-acuity psychotic unit, delivered direct patient care to ensure safety and stability.
- Responded quickly to emergency situations by providing appropriate medical attention.
- Utilized verbal de-escalation techniques to manage crisis situations effectively.
- Collaborated with multidisciplinary team to implement effective crisis intervention strategies.
- Conducted patient observation to ensure safety and well-being.
- Provided on-demand counseling to patients, facilitating support and guidance during critical moments.
- Compiled health histories by conducting in-depth patient interviews.
Mental Healthcare Worker
College Hospital Costa Mesa
Costa Mesa, CA
01.2020 - 01.2021
- Provided 1:1 supervision for at-risk patients.
- Utilized verbal de-escalation techniques to manage crises and maintain safety.
- Counseled patients upon request, strengthening therapeutic relationships and promoting emotional well-being.
- Conducted patient observations and recorded vital signs during night shifts in adolescent unit.
- Conducted 5 or 15-minute observation rounds to ensure patient safety and monitor well-being.
- Distributed snacks and facilitated communication of patient needs to enhance comfort and engagement.
- Assisted patients with laundry tasks, promoting independence and dignity.
- Received ongoing training in restraint techniques for managing violent situations.
Hospital Security Officer
Securitas Security Services USA
Irvine, CA
02.2018 - 10.2019
- Executed routine patrols to deter criminal activity and identify hazards, enhancing overall safety.
- Responded promptly to security incidents, coordinating with law enforcement.
- Collaborated with medical staff to maintain operational continuity and safety during high-stress situations.
- Enforced hospital policies and procedures to maintain a secure environment.
- Monitored activities through surveillance systems, ensuring visitor safety and swift incident response.
- Escorted staff, patients, and visitors throughout hospital premises to ensure safety.
- Conducted thorough inspections of hospital checklists for interior and exterior areas.
- Documented incidents comprehensively for regulatory compliance and review.
Security Officer
Star Pro International Training and Security Services
Costa Mesa, CA
12.2017 - 02.2018
- Maintained order among residents during overnight shifts at Santa Ana Armory, ensuring a safe environment.
- Conducted thorough checks of bags and performed pat downs for prescription drugs or weapons.
- Escorted non-compliant individuals off property to enforce armory rules.
- Collaborated with Santa Ana Police Department to enhance security measures.
- Assisted Mercy House staff in managing irate clients effectively.
- Provided responsive customer service to all clients, effectively resolving concerns to enhance client satisfaction.
Security 1 Officer
Disneyland Resort
Anaheim, CA
08.2017 - 12.2017
- Addressed radio calls involving combative guests, effectively diffusing potential conflicts.
- Escorted unwanted trespassers off property to uphold security standards.
- Managed perimeter access control for outside vendors to enhance security protocols.
- Performed vehicular patrols of guest and cast member parking lots, ensuring a safe environment.
- Performed foot patrols and maintained posts at all Disneyland-associated hotels.
Public Safety Officer
Anaheim Global Medical Center
Anaheim, CA
10.2016 - 05.2017
- Collaborated with local law enforcement during emergency situations.
- Responded quickly to alarms, calls for assistance, emergencies, or reports of suspicious persons or activities.
- Monitored security systems, cameras, and alarms to detect and respond to violations.
- Patrolled hospital interior and exterior, ensuring safety across all units.
- Managed visitor check-ins to ensure security and compliance with facility protocols.
- Inspected buildings and grounds to detect signs of intrusion or vandalism.
- Conducted safety inspections and identified potential hazards throughout the facility.
- Coordinated radio communications with other officers during patrols to enhance situational awareness.
- Conducted risk assessments and inspections to identify and mitigate potential safety hazards.
- Administered first aid and CPR until medical personnel arrived on scene.
- Prepared and submitted detailed investigation and incident reports for review by appropriate personnel.
- Maintained detailed records of all incidents reported including times, locations and descriptions of any suspects involved.
Post Commander
Nordic Security Service
Irvine, California
11.2014 - 09.2016
- Started from gate access security guard at multimillion dollar housing communities to becoming post commander at a 55 and older gate access HOA.
- Maintained security coverage by developing effective schedules and delegating assignments to optimize team performance.
- Conducted regular inspections, ensuring compliance with safety and security standards to maintain a secure environment.
- Prevented critical incidents by observing individuals for abnormalities in behavior.
- Completed facility and ground patrols, monitored access points and checked CCTV footage to support comprehensive security measures.
- Utilized surveillance systems to monitor activities and ensure site safety.
- Reviewed incident reports to identify trends and recommend improvements for enhanced safety protocols.
- Established policies and procedures that ensured safety standards were met at all times.
- Communicated effectively with Property Management to address concerns, provide updates, and uphold HOA policies and procedures.
- Authored and submitted thorough reports detailing daily activities and critical incidents.
- Provided oversight of risk management initiatives within the organization and the HOA
Education
BSIS Certification -
Academy of Police Science And Protective Services
Orange, CA08-2018
BSIS Certification -
Academy of Police Science And Protective Services
Orange, CA08-2016
BSIS Certification -
Academy of Police Science And Protective Services
Orange, CA08-2014
Orange Coast College -
Orange Coast College
Costa Mesa, CA12-2008
Diploma -
Edison High School
Huntington Beach, CA06-2007
Skills
- Crowd management
- Safety monitoring
- Visitor assistance
- Conflict resolution
- De-escalation techniques
- Customer service expertise
- Basic computer proficiency
- Observational skills
- Attention to detail
- Basic computer proficiency
- Report writing
- Visitor assistance
Certificates And Training
- Management of Assaultive Behavior
- CPR/AED (BCLS)
- First Aid
- Chemical Agents Permit
- Bloodborne Pathogens
- AVADE I-III Trained
- CCTV
- HIPAA Training
- Healthcare Inc. Standards of Conduct
- Fraud Waste Abuse Training
- Suicide Prevention
- Handling Difficult People
- Bomb Threats
- Workplace Violence
- Crowd Control
Timeline
Park Services Nights FOH
Universal Studios Orlando
07.2022 - Current
Mental Healthcare Technician
Central Florida Behavioral Hospital
11.2021 - 07.2022
Mental Healthcare Worker
College Hospital Costa Mesa
01.2020 - 01.2021
Hospital Security Officer
Securitas Security Services USA
02.2018 - 10.2019
Security Officer
Star Pro International Training and Security Services
12.2017 - 02.2018
Security 1 Officer
Disneyland Resort
08.2017 - 12.2017
Public Safety Officer
Anaheim Global Medical Center
10.2016 - 05.2017
Post Commander
Nordic Security Service
11.2014 - 09.2016
BSIS Certification -
Academy of Police Science And Protective Services
BSIS Certification -
Academy of Police Science And Protective Services
BSIS Certification -
Academy of Police Science And Protective Services
Orange Coast College -
Orange Coast College
Diploma -
Edison High School