Jackson E. Dinnie
Orlando
Summary
Versatile hospitality and recreation professional with experience managing operations, teams, and guest experiences at Hyatt resorts. Skilled in food & beverage oversight, staff training, and daily operational management, with a focus on delivering seamless service. Background in water sports instruction and guided tours adds creativity and engagement to guest interactions. Adept at building strong relationships, driving team performance, and combining operational expertise with a passion for memorable, high-quality experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Food and Beverage Manager
Hyatt Regency Grand Cypress
02.2025 - Current
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Assisted with scheduling, inventory control, and training initiatives to drive efficiency and employee engagement.
Corporate Management Trainee
Hyatt Hotels Corp
06.2024 - 02.2025
- Completed cross-departmental rotations (Front Office, Housekeeping, F&B, Events) in Hyatt’s accelerated leadership program.
- Supported daily operations, guest relations, and team leadership while contributing to process and service improvements.
- Collaborated with department managers on staff scheduling, training, and performance oversight.
- Developed strong problem-solving and leadership skills in a high-volume, luxury resort environment.
Tour Guide
Florida Lake Tours
02.2020 - 05.2024
- Provide highly engaging tours that included chain of lake and celebrity residence information and facts
- Ensured the safety of passengers and vessels
- Personalized service drove increased client intent to return
- Earned numerous 5-star ratings on TripAdvisor
Sales Associate
Necessary Skate Company
09.2023 - 05.2024
- Provide exceptional customer service by greeting customers and offering personalized recommendations for boards and apparel
- Demonstrate extensive product knowledge to guide customers in making purchases
- Maintain a sales focus that includes upselling through suggesting complimenting items
- Provide hands-on technical support in the building, upgrading and repair of skateboards
- Perform cash handling, inventory management and visual merchandising
Independent Contractor
FD Waterski LLC
02.2020 - 05.2024
- Instructor - Florida Ski School
- Ensure the safety of all passengers and vessels
- Provide exclusive water sport experiences on the latest high-end watercraft
- Educate clients on successfully performing new tricks and techniques
- Specialize in getting wakeboarders, surfers, skiers, and knee boarders up for the first time
- Provide customized coaching and instruction to all age groups and skill levels
- Earned numerous 5-star ratings on TripAdvisor
Intern
Valdosta Wake Compound
05.2023 - 08.2023
- Delivered memorable and personalized experiences as a Wake Camp Counselor
- Performed the duties of cable operator responsible for the safe operation and control of the ride systems
- Designed and constructed course features to enhance the experience and challenge the riders
- Assisted in general housekeeping functions required to clean and ready on-site accommodations
- Supported mechanical equipment readiness by performing routine maintenance and safety checks
- Provided private wake board and wake skate instruction
Treasurer
Florida State Wake Club
08.2022 - 05.2024
- Successfully achieved Recognized Student Organization status by securing sponsorship from Dr. Don Farr, Dean of the Dedman College of Hospitality
- Maintain detailed record keeping and ledgers for club funds
- Responsible for generating increased membership
- Conduct member event planning, marketing, and execution
- Create a fun and engaging environment for those with a passion for water board sports
Education
BS - Recreation and Tourism Management
Florida State University
05.2024
AA - undefined
Tallahassee Community College
08.2022
Skills
- Service-driven hospitality professional with experience in luxury resort operations, food & beverage management, and guest relations at Hyatt Regency properties Skilled in team leadership, service recovery, and delivering exceptional guest experiences Unique background in water sports instruction and recreation enhances ability to engage diverse guests and build strong relationships
- Hospitality Operations: Front Office, Housekeeping, F&B, Events
- Leadership: Team supervision, scheduling, training, staff development
Core Skills
- Guest Services: Service recovery, conflict resolution, upselling
- Recreation: Water sports instruction, guided tours, boat product knowledge (Nautique, Malibu, Axis, Supreme)
- Technical: Microsoft Word, Excel, PowerPoint Adobe Photoshop Photography & Video Editing Canva
Certification
- ServSafe Manager Certification 2025
- Beverage Management Certificate 2024
- Responsible Vendor Certification 2022
- Treasurer FSU Wake Club 2022-2024
- Tallahassee Community College President’s List, 2020
- Florida Boaters License, 2020
Timeline
Assistant Food and Beverage Manager
Hyatt Regency Grand Cypress
02.2025 - Current
Corporate Management Trainee
Hyatt Hotels Corp
06.2024 - 02.2025
Sales Associate
Necessary Skate Company
09.2023 - 05.2024
Intern
Valdosta Wake Compound
05.2023 - 08.2023
Treasurer
Florida State Wake Club
08.2022 - 05.2024
Tour Guide
Florida Lake Tours
02.2020 - 05.2024
Independent Contractor
FD Waterski LLC
02.2020 - 05.2024
AA - undefined
Tallahassee Community College
BS - Recreation and Tourism Management
Florida State University
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