Jackson Fabia Jr.
Fort Worth,Texas
Summary
Field Service Manager & Former Process Engineer leveraging a deep technical background to optimize field operations and task execution. Proven expert in bridging the gap between complex engineering concepts and front-line service delivery. Skilled in leading cross-functional teams, implementing process improvements, and maintaining high-stakes client relationships through effective communication.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Field Service Manager
Operio Group LLC
Fort Worth, TX
06.2024 - Current
- Strategic Scheduling & Dispatch: Orchestrate complex scheduling for a high-volume field service team, strategically aligning dispatch routing with active service contracts to seamlessly balance emergency repairs and routine maintenance.
- Profitability & Utilization: Orchestrate end-to-end field service logistics and resource allocation, achieving an industry-leading 85%-90% Utilization Rate by maximizing billable field hours and optimizing dispatch routing.
- Client Success & NPS Leadership: Lead elite onboarding and training programs for complex manufacturing systems (Tablet Presses, Capsule Fillers, V-Mixers), driving exceptional customer loyalty and sustaining a premium Net Promoter Score (NPS).
- Cultivated high-value partnerships and drove customer acquisition at premier industry trade shows, leveraging product expertise to elevate market authority.
Component Process Engineer II
Intelligent Epitaxy Technology
Richardson, TX
06.2019 - 06.2024
- Directed preventative and corrective maintenance schedules for complex Molecular Beam Epitaxy (MBE) semiconductor systems, enhancing reliability of critical components and heating elements.
- Managed supply chain of essential materials, consumables, and replacement parts, preventing bottlenecks and maintaining uninterrupted production flow.
- Collaborated with senior engineering teams to implement process optimizations and innovative engineering solutions, fostering a culture of continuous improvement.
Lead AV Technician
Taurus Technologies
Flower Mound, TX
02.2016 - 06.2019
- Directed and mentored a team of AV technicians, maximizing daily productivity and ensuring seamless project execution from start to finish.
- Served as primary client contact, managed customer expectations, provided progress updates, and ensured timely project completion.
- Engineered and wired complex AV racks by interpreting technical blueprints, CAD drawings, and schematics to meet project specifications.
Education
High School Diploma -
Northwest High School
Justin, Tx06-2016
Skills
- Strategic scheduling
- Project management
- Service contract management
- Performance Optimization
- Technical troubleshooting
- Data-Driven Decisions
- Team leadership
- Customer billing management
- Effective communication
Certification
- Extron AV
- Chief Installation
- Clear One Program
- Polycom Program
- CPR Certified
- Crestron Programs
- Solid Dose University Certificate-Tablet/Capsulation
Timeline
Field Service Manager
Operio Group LLC
06.2024 - Current
Component Process Engineer II
Intelligent Epitaxy Technology
06.2019 - 06.2024
Lead AV Technician
Taurus Technologies
02.2016 - 06.2019
High School Diploma -
Northwest High School