Proven owner/operator with expertise in client relationship management and sales negotiation. Known for optimizing resource allocation and enhancing service standards, delivering exceptional customer satisfaction and loyalty.
Work History
Owner/Operator
5 Years 4 Months
Excellence Outdoor Services, LLC | 04.2021 - Current
Managed daily operations, ensuring efficient service delivery and customer satisfaction.
Implemented quality control measures to enhance service standards and reduce errors.
Oversaw scheduling and coordination of landscaping projects, optimizing resource allocation.
Trained and mentored team members on equipment usage and safety protocols.
Fostered relationships with clients, addressing concerns and enhancing customer loyalty.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Consulted with customers to assess needs and propose optimal solutions.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Implemented effective financial management practices, improving cash flow and profitability.
Fostered strong professional network and partnership-building skills to connect with quality leads.
Education
High School Diploma
Wayne High School | Huber Heights, OH | 05-2026
Honor Roll: August 2022-May 2026
Relevant Coursework: Construction & Carpentry
Extracurricular Activities: Wrestling, basketball
Professional Development: OSHA 10-hour Construction Safety and Health; OSHA 10-hour General Industry Safety and Health