Jackson Hoy
Halifax,PA
Summary
Looking for an opportunity to demonstrate by strong work ethic, customer service, and leadership skills. Highly motivated and work well in a team atmosphere.
Overview
8
8
years of professional experience
Work History
Call Center Service Representative
Renewal By Andersen
05.2023 - 01.2024
- Conducted outbound calls for follow-ups, appointment scheduling, or survey collection when necessary to maintain high levels of customer engagement and satisfaction.
- Consistently met or exceeded performance targets through effective call handling, problem-solving, and relationshipbuilding.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Continuously sought ways to exceed customer expectations, striving for excellence in every interaction and ultimately contributing to the overall success of the organization.
- Fostered a positive work atmosphere by actively participating in team meetings, offering constructive feedback, and supporting colleagues whenever needed.
Pressure Washer/Construction Worker
Professional Exterior Solutions
05.2022 - 04.2023
- Demonstrated strong attention to detail in all aspects of work, resulting in high-quality outcomes for clients.
- Handled delicate surfaces with care, preventing damage while achieving thorough cleaning results.
- Inspected washing tools, equipment, and materials daily for damage or needed repairs.
- Operated various types of pressure washing equipment, adapting techniques based on surface type and desired results.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Food Service Worker
Pizza Delight
06.2019 - 08.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Admissions/Supervisor
Lake Tobias Wildlife Park
10.2015 - 11.2019
- Reduced wait times for admission decisions by refining evaluation processes and effectively allocating resources within the department.
- Mentored and developed junior staff members, empowering them to excel in their roles and contribute positively to departmental goals.
- Handled escalated concerns or disputes related to the admissions process, working diligently to reach satisfactory resolutions for all parties involved.
- Managed and trained staff, in entrance fee management and the admission process.
Education
Bachelor of Science - Finance
Shippensburg University of Pennsylvania
Shippensburg, PA06.2024
High School Diploma -
Halifax Area High School
Halifax, PA06.2021
No Degree - Dual-enrollment As High School Senior
HACC, Central Pennsylvania's Community College
Harrisburg, PA05.2021
Skills
- Strong Work Ethic
- Goal-Oriented
- Customer Service
- Microsoft Office
- Cash Handling
- Leadership
Affiliations
- Shippensburg's Kappa Sigma - Kappa Lambda Chapter, Served as philanthropy chair from 08/2023 to 05/2024.
Timeline
Call Center Service Representative
Renewal By Andersen
05.2023 - 01.2024
Pressure Washer/Construction Worker
Professional Exterior Solutions
05.2022 - 04.2023
Food Service Worker
Pizza Delight
06.2019 - 08.2022
Admissions/Supervisor
Lake Tobias Wildlife Park
10.2015 - 11.2019
Bachelor of Science - Finance
Shippensburg University of Pennsylvania
High School Diploma -
Halifax Area High School
No Degree - Dual-enrollment As High School Senior
HACC, Central Pennsylvania's Community College