Jackson Lee
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Bartender
Saltgrass Steakhouse
17275 Tomball Pkwy, Houston, TX 77064
10.2025 - Current
- Crafted a diverse range of cocktails and beverages to enhance guest experience.
- Managed inventory levels, ordering supplies to maintain operational efficiency.
- Trained new staff on bar procedures and customer service standards.
- Provided exceptional customer service, ensuring timely and accurate order fulfillment.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Served high customer volumes during special events, nights, and weekends.
Sales Associate
Rodeo Auto
8224, North Fwy, Houston, TX 77037
02.2024 - 09.2025
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Maintained up-to-date knowledge of inventory, ensuring accurate information was provided to potential buyers.
- Utilized social media platforms to promote available inventory, reaching a wider audience of potential buyers.
- Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
- Increased customer satisfaction by providing personalized vehicle recommendations based on their needs and preferences.
- Enhanced dealership reputation by delivering exceptional customer service throughout all stages of the car buying process.
- Conducted thorough vehicle walk-arounds and test drives, highlighting key features and benefits to prospective buyers.
- Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
Water Restoration Technician
Roto Rooter Plumbing
3403 N Sam Houston Pkwy W, Ste 400, Houston, TX
06.2023 - 02.2024
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Upheld company reputation by maintaining a professional appearance and demeanor when interacting with clients, insurance adjusters, and other stakeholders in the restoration process.
- Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
Sales Representative
Pro Parts Center
7810 Fairbanks North Houston Rd, Houston, TX 77040
06.2021 - 05.2023
- Used customer insights to develop innovative sales strategies to increase sales.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and implemented sales strategies to increase profits.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with businesses to supply accurate product and service information.
- Negotiated prices, terms of sales and service agreements.
- Quoted prices, credit terms and other bid specifications.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built relationships with customers and community to promote long term business growth.
- Trained and mentored new sales representatives.
Server
Saltgrass Steakhouse
17275 Tomball Pkwy, Houston, TX 77064
09.2017 - 03.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Red Lobster
Houston, TX
09.2013 - 08.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
World Market
17355 Tomball Pkwy Suite 1H Houston TX, 77064
08.2016 - 01.2017
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Tallied cash drawer at beginning and end of each work shift.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Checked personal identifications during alcohol and tobacco sales.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Arts - Basics
Lone Star College System
Spring, TX06-2020
High School Diploma -
Jersey Village High School
Houston, TX06-2014
Skills
- Sales Expertise
- Problem-Solving Strengths
- Product Management and Pricing
- Product and Service Knowledge
- Customer Relations
- Interpersonal Communication Skills
- Upselling Techniques
- Wireless Telecommunications
Timeline
Bartender
Saltgrass Steakhouse
10.2025 - Current
Sales Associate
Rodeo Auto
02.2024 - 09.2025
Water Restoration Technician
Roto Rooter Plumbing
06.2023 - 02.2024
Sales Representative
Pro Parts Center
06.2021 - 05.2023
Server
Saltgrass Steakhouse
09.2017 - 03.2021
Cashier
World Market
08.2016 - 01.2017
Server
Red Lobster
09.2013 - 08.2017
Associate of Arts - Basics
Lone Star College System
High School Diploma -
Jersey Village High School