Jackson McMillan
Lakeland
Summary
Motivated Shift Lead with a strong desire to go above and beyond, provide exceptional service and focus on team leadership. Proven ability to handle day-to-day operations, enhance customer experiences, train staff while managing efficiently.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader
Chicken Salad Chick
Lakeland, FL
09.2025 - Current
- Supervised operations to ensure customer service and product quality were exceptional.
- Consistently achieved highest guest-satisfaction survey KPI's
- Managed levels of inventory to minimize waste and ensure efficiency.
- Handled daily tasks across the crew to ensure health and safety compliance was maintained.
- Trained new staff on company procedures and customer service standards.
Front of House Employee
Chicken Salad Chick
Lakeland, FL
01.2025 - 09.2025
- Provided exceptional customer service by managing orders and addressing guest inquiries
- Assisted in training new team members on company standards.
Education
High School Diploma -
Lakeland Senior High School
Lakeland, FLSkills
- Attention to Detail
- Strong Communication Skills
- Team leadership
- Problem-Solving
- Time Management
- Organization
- Exceptional Service
- Adaptability
- Cross Training
- Multi Tasker
Certification
- Certified Shift Lead, Chicken Salad Chick
- ServSafe Management Certification
Timeline
Shift Leader
Chicken Salad Chick
09.2025 - Current
Front of House Employee
Chicken Salad Chick
01.2025 - 09.2025
High School Diploma -
Lakeland Senior High School