
Motivated Shift Lead with a strong desire to go above and beyond, provide exceptional service and focus on team leadership. Proven ability to handle day-to-day operations, enhance customer experiences, train staff while managing efficiently.
- Supervised operations to ensure customer service and product quality were exceptional.
- Consistently achieved highest guest-satisfaction survey KPI's
- Managed levels of inventory to minimize waste and ensure efficiency.
- Handled daily tasks across the crew to ensure health and safety compliance was maintained.
- Trained new staff on company procedures and customer service standards.
- Provided exceptional customer service by managing orders and addressing guest inquiries
- Assisted in training new team members on company standards.