Summary
Overview
Work History
Education
Skills
Timeline
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Jackson Phillips

New Albany,MS

Summary

Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Manager

Outlaw Sales
Okolona, MS
01.2019 - Current
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Met with customers about the product and discussed pricing and delivery fees
  • reached out for new business at local feed stores
  • inventory checks
  • orders of inventory
  • deliverys for customers

Appliance Sales Specialist

Lowes Distribution Center
New Albany, MS
05.2023 - 11.2023
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Maintained department and showroom with neat and orderly displays.
  • Developed relationships with vendors to ensure timely delivery of products.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
  • Assisted customers in finding the right appliance for their needs and budget.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Greeted customers entering appliance showroom proactively and courteously.
  • Computed purchases and received and processed cash or credit payment.
  • Processed orders for new appliances, parts, and accessories.
  • Approached customers and asked open-ended questions to better understand buying needs and budgets.
  • Coordinated schedules with customers for appliance deliveries, and installations.
  • Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.

Manager

Myrtle Nutrition
Myrtle, MS
01.2018 - 09.2020
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Entered time and attendance logs in preparation for payroll.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Education

High School Diploma -

South Pontotoc High School
Pontotoc, MS
05-2020

Skills

  • Marketing
  • Performance Management
  • Business Development
  • Business Administration
  • Operations Management
  • Strategic Planning
  • Complex Problem-Solving
  • Verbal and Written Communication
  • Time Management
  • Customer Relationship Management (CRM)
  • Negotiation
  • Sales Techniques
  • Team Leadership

Timeline

Appliance Sales Specialist

Lowes Distribution Center
05.2023 - 11.2023

Manager

Outlaw Sales
01.2019 - Current

Manager

Myrtle Nutrition
01.2018 - 09.2020

High School Diploma -

South Pontotoc High School

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Jackson Phillips