- I enjoy spending time with friends and family as I greatly value my relationships and connections with others
- I enjoy participating in weight lifting for overall physical and mental well-being
- I participate in various team sport activities for physical activity, camaraderie, and personal growth
- I enjoy video gaming as a way to connect with longtime friends and create lasting memories between us
- I enjoy storytelling in many forms such as movies, television, and books
Jackson Urrutia
New Palestine,IN
Summary
Dynamic server with a strong work ethic and exceptional customer service skills. Expert in guest engagement and relationship management, consistently enhancing customer satisfaction through personalized service. Proven ability to thrive in high-volume environments while maintaining attention to detail and fostering team collaboration. Exceptional ability to connect with others and form strong, trusting relationships.
Overview
6
6
years of professional experience
Work History
Server
Yogis Bar and Grill
Bloomington, IN
07.2023 - 05.2025
- Served food and drinks with a focus on customer needs
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with team members to manage tables and provide an optimal experience for guests regardless of who was responsible for those guests
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Sugar Creek Brickhouse
Greenfield, IN
10.2019 - 08.2024
- Served food and drinks with a focus on customer needs
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with team members to manage tables and provide an optimal experience for guests regardless of who was responsible for those guests
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked as a host collaborating with team members in order to make sure every table was taken care of.
- Worked as a food runner collaborating with team members in order to make sure every table received the correct items in a quick manner.
- Worked as a dishwasher ensuring each dish was cleaned thoroughly so it could be used.
Volunteer
Community Rehabilitation Hospital West
Brownsburg, IN
06.2024 - 07.2024
- Assisted in patient care alongside a licensed physical therapist.
- Communicated with a licensed physical therapist to learn skills and information necessary to succeed in the physical therapy field.
- Communicated with patients in order to form strong and trusting relationships to learn more about them and help them feel more comfortable in the therapy environment.
Server
The Depot
Greenfield, IN
12.2021 - 06.2023
- Served food and drinks with a focus on customer needs
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with team members to manage tables and provide an optimal experience for guests regardless of who was responsible for those guests
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Exercise Science
Indiana University, Bloomington
Bloomington, IN05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Team collaboration
- Sales expertise
- Sales techniques
Interests
Timeline
Volunteer
Community Rehabilitation Hospital West
06.2024 - 07.2024
Server
Yogis Bar and Grill
07.2023 - 05.2025
Server
The Depot
12.2021 - 06.2023
Server
Sugar Creek Brickhouse
10.2019 - 08.2024
Bachelor of Science - Exercise Science
Indiana University, Bloomington