Jacquelynn Shouse
Laguna Niguel,CA
Summary
Energetic, comfortable with handling dogs of all breeds and sizes. Committed to well-being of dogs and peace of mind of owners. Knowledgeable in area's best walking routes and dog parks.
Dependable, skillful in handling animals. Demonstrated history of building strong client relationships and bonds with pets. Maintains order when caring for multiple animals with diverse temperaments.
Reliable, known for handling temperamental animals with relative ease and gentleness. Create individualized play sessions for high energy dogs. Willing to take on additional shifts while providing great care to animals.
Overview
9
9
years of professional experience
Work History
Receptionist/Bather
Adorable Pet Grooming
05.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Improved customer satisfaction by providing efficient and thorough bathing services for pets.
- Assisted in maintaining a clean and organized workspace, ensuring a safe environment for both staff and pets.
- Ensured optimal hygiene standards, regularly sanitizing tools and equipment after each use.
- Handled nervous or anxious pets with patience and understanding, creating a positive experience for both animal and owner.
- Increased customer loyalty through personalized service, remembering repeat clients'' preferences for their pets'' grooming needs.
- Collaborated with groomers to prepare animals for additional services such as haircuts or nail trims, increasing overall salon efficiency.
Customer Service Representative/Sales
OrthoFX
01.2020 - 05.2020
- Provided excellent customer service to patients and always made sure their needs were met
- Handled calls regarding dental insurance an orthodontal coverage
- Responded to phone calls, emails, and internet chat rooms from patients that had questions.
Customer Service Representative/ Cashier/ Online orders
Tilly’s
10.2015 - 01.2016
- Became the lead "go-to" person for new EE' and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees
- Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Customer Service Representative/ Cashier/ Online orders
Pizza Hut
10.2014 - 10.2015
- Handled incoming calls from Customers, entered high volume orders, upsold product, responded to inquiries, resolved problems for internal and external customers
- Provided quotes on orders, processed Payment over the phone, online, and in person
- Used proven selling techniques to provide other employees with the skills to increase overall productivity of the team
- Key Accomplishments: Recognized as "#1 Customer Service Rep" (out of 6 reps in location) in winter 2015
- Ranking was based on accuracy, customer service, duration of calls and availability
- Co-developed on-the-job training program that reduced training time from eight hours to five
- Contributed to an 8% sales increase in 2014 by improving upselling-generation and repeat customer service relationships.
Education
Associate of Science - Psychology
Saddleback College
Mission Viejo, CA05.2023
Capistrano Valley High School
Mission Viejo, CA05.2016
Skills
- Customer Service
- Call Center Service Operations
- Complaint Handling/Dispute Resolution
- Data Entry/Records Management
- Multiline Phone Use
- MS Word, Excel and Access
- Cleanliness and sanitation
- Appointment Scheduling
- Animal Behavior Understanding
- Gentle Handling
- Pet waste removal
Timeline
Receptionist/Bather
Adorable Pet Grooming
05.2023 - 02.2024
Customer Service Representative/Sales
OrthoFX
01.2020 - 05.2020
Customer Service Representative/ Cashier/ Online orders
Tilly’s
10.2015 - 01.2016
Customer Service Representative/ Cashier/ Online orders
Pizza Hut
10.2014 - 10.2015
Associate of Science - Psychology
Saddleback College
Capistrano Valley High School