Jaclyn Aranda
Client Service Specialist
Dallas,Texas
Summary
Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit.
Overview
12
12
years of professional experience
Work History
Personal Assistant
VEA Style
Dallas, TX
02.2012 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Attended meetings, took notes and tracked action items.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Answered telephone calls to provide information and schedule new appointments.
- Developed and implemented individual care plans tailored to needs of each client.
Client Service Specialist
Sutherland Global Logistics
Las Vegas, NV
03.2022 - 11.2023
- Accepted and processed payments, updated accounts and issued receipts.
- Provided knowledgeable service and support for all customer needs.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Communicated with clients regarding account services, statements, and balances.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Maintained and managed customer files and databases.
- Developed and implemented customer satisfaction surveys to measure customer service quality.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Analyzed project performance data to identify areas of improvement.
Adoption Specialist
SPCA Of Texas' Jan Rees-Jones Animal Care Center
Dallas, TX
09.2018 - 07.2020
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Developed and implemented strategies to reduce and prevent family conflict.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
Romance Specialist
Sara Secret/ Condoms To Go
Dallas, TX
09.2017 - 07.2018
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Built and managed relationships with key clients and partners to drive growth.
- Monitored industry trends to adapt strategies accordingly.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Education
High School Diploma -
Duncanville High School
Duncanville, TXSkills
- Business Correspondence
- Investigative Mind Set
- Product and Service Sales
- Project Development
- Time Management
- Solution Coordination
- Customer Relationship Management
- Order Management and Inventory management
- Superior Organizational Skills
- Solution Development
- Client Retention
- Phone and Email Etiquette
- Interpersonal Communications
- Analytical Problem Solver
- Bug tracking
- Process improvement
- Customer service expert
- Data recovery
- Technical documents comprehension
Languages
Spanish
Limited Working
Timeline
Client Service Specialist
Sutherland Global Logistics
03.2022 - 11.2023
Adoption Specialist
SPCA Of Texas' Jan Rees-Jones Animal Care Center
09.2018 - 07.2020
Romance Specialist
Sara Secret/ Condoms To Go
09.2017 - 07.2018
Personal Assistant
VEA Style
02.2012 - Current
High School Diploma -
Duncanville High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“No matter what people tell you, words and ideas can change the world.”
Robin Williams
Software
Teams