Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Jaclyn Bologna

Grand Blanc,MI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Customer Relations Representative

Signet Jewelers
Akron , OH
08.2011 - 10.2022
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Responded to customer requests for products, services and company information.

Barista

Target
Medina, OH
11.2008 - 01.2011
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Sales Associate

Mapleside Farms
Brunswick, OH
08.2003 - 11.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.

Education

High School Diploma -

Brunswick High School
Brunswick, OH

No Degree - Business Management

Cuyahoga Community College
Cleveland, OH

Skills

  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Customer Account Management
  • Special Assignments
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Customer Retention Strategies

Timeline

Customer Relations Representative

Signet Jewelers
08.2011 - 10.2022

Barista

Target
11.2008 - 01.2011

Sales Associate

Mapleside Farms
08.2003 - 11.2008

High School Diploma -

Brunswick High School

No Degree - Business Management

Cuyahoga Community College

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Jaclyn Bologna