Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Jaclyn Calderhead

Chino Hills,CA

Summary

I am a dependable retail associate, with experience in a high-traffic resort environment. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by resolving customer requests, needs and problems. I am motivated to learn new skills and have the ability to grow with a company long term.

Overview

4
4
years of professional experience

Work History

Sales Associate

Brown Bear Gift Shop
Big Bear Lake, CA
06.2020 - 12.2021
  • Provided positive first impressions by welcoming in every guest and engaging with the customers.
  • Helped customers locate products and give recommendations to our other stores in the area.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by checking in inventory, pricing, and tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Had keys to 3 locations and floated between them all as needed.
  • Worked 40-48 hours per week.

Hostess, Takeout, Server

California Pizza Kitchen
Chino Hills, CA
06.2018 - 03.2020
  • In charge of coordinating and seating every guest fast and efficiently
  • In charge of the cash register and handling all to go orders, including walk ins, curbside service, door dash, grub hub, office express, and phone orders.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.


Hostess

Wang Cho Korean BBQ
Chino, CA
02.2018 - 06.2018
  • Took reservations by phone, answered customer questions and informed of accurate wait times.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Used cash registers and credit card machines to cash out customers.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.


Cashier

Del Taco
Chino, CA
09.2017 - 02.2018
  • Operated cash register for cash and credit card transactions.
  • Had to multitask by taking care of all orders in dine and drive thru when short staffed.
  • Kept dine area and bathrooms clean by mopping, sweeping, taking out the trash, wiping tables, etc.
  • Had complete understanding of all menu items and ability to explain to guests.
  • Earned my Food Handlers certification.
  • Fast paced environment and on our feet for 95%-100% of shift.
  • Gained communication and cash handling skills.

Education

Associate of Arts - Business

Chaffey College
Chino, CA
05.2023

Skills

  • Communication
  • Dependable
  • Leadership and Mentoring
  • Teamwork and Collaboration
  • Customer Service
  • Store Opening and Closing
  • Inventory Control Procedures
  • Cash Register Operations
  • Retail Knowledge

Timeline

Sales Associate

Brown Bear Gift Shop
06.2020 - 12.2021

Hostess, Takeout, Server

California Pizza Kitchen
06.2018 - 03.2020

Hostess

Wang Cho Korean BBQ
02.2018 - 06.2018

Cashier

Del Taco
09.2017 - 02.2018

Associate of Arts - Business

Chaffey College

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Jaclyn Calderhead