JACLYN CARLSON
111 Kellogg Blvd East,MN
Summary
- Excels at managing challenging customer service situations to ensure the customer and the company come to an equal understanding.
- Succeeds in a fast pace environment and able to think effectively under pressure.
- Consistently meets goals and deadlines to be able to take on ongoing special tasks
- Skilled at being able to work every area needed within the work place and being able to adapt very well to each new job requirement.
- Proven to be able to communicate with staff and work as a team in order to accomplish the necessary goals.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager 1
Bigos Management
Saint Paul, MN
10.2025 - Current
- Assisted in lease administration, ensuring compliance with company policies and local regulations.
- Streamlined onboarding processes for new tenants, improving efficiency and tenant experience.
- Completed reports for renewals, commissions, etc.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Childcare Supervisor
Lifetime Fitness Center
Plymouth, MN
03.2022 - 10.2025
- Supervised daily child care operations, ensuring a safe and engaging environment.
- Developed and implemented age-appropriate activities to promote learning and development.
- Trained and mentored staff on best practices in child supervision and safety protocols.
- Collaborated with parents to address concerns and provide updates on children's progress.
Assistant Property Manager
Bigos Management
09.2019 - 03.2022
- Update weekly reports concerning notices to vacate, activity reports, vacancy reports, etc.
- Ensured work orders were entered accurately and completed within a 48 hour time frame, and following up with residents to verify maintenance completed their request and they were satisfied with the work performed.
- Process all rents payments, collections, payment arrangements, and monitor aged receivable reports.
- Communicated with residents to resolve any rental, management, and maintenance issues.
Leasing Consultant
Bigos Management
06.2018 - 09.2019
- Maintained a professional also friendly, welcoming, environment for all prospective residents and current residents.
- Worked with Yardi and Rentcafe to enter in new guests/residents, also updating current resident information.
- Marketed all vacant and soon to be vacant apartments.
- Handled all inquiries regarding the apartment complex, conducting tours and answering all questions. As well as handling all prospective resident applications and the approved applicants move ins.
Sales Counselor/Acting Operations Manager
LA Fitness
01.2012 - 06.2018
- Generate sales by providing exceptional customer service and displaying product knowledge.
- Marketed to businesses and the community in order to give more information to interested customers using multiple techniques, such as, flyers or member referrals.
- Interviewed, hired, trained and managed staff for front desk, childcare, and janitorial work.
- Ensured a superior customer experience by addressing customers concerns while demonstrating empathy and resolving problems on the spot.
Education
High School Diploma -
Anoka High School
01.2011
Skills
- Provided administrative assistance to enhance team productivity
- Demonstrated effective communication skills to facilitate clear information exchange
- Conducted property tours and inspections to support potential tenants
- Maintained professional telephone and email etiquette to enhance customer interactions
- Applied knowledge of fair housing regulations to ensure compliance
Timeline
Assistant Property Manager 1
Bigos Management
10.2025 - Current
Childcare Supervisor
Lifetime Fitness Center
03.2022 - 10.2025
Assistant Property Manager
Bigos Management
09.2019 - 03.2022
Leasing Consultant
Bigos Management
06.2018 - 09.2019
Sales Counselor/Acting Operations Manager
LA Fitness
01.2012 - 06.2018
High School Diploma -
Anoka High School