Kayley Aguilar-Hoffman
North Sioux City,SD
Summary
Led cleaning teams to uphold exceptional cleanliness and safety standards across facilities. Cultivated a positive work environment that enhanced team performance and guest satisfaction. Developed strong customer service skills through management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
The Ridge Apartments
Sioux City, IA
11.2025 - 04.2026
- Managed tenant relations by addressing inquiries and resolving issues promptly.
- Coordinated leasing processes, ensuring compliance with regulations and maintaining accurate records.
- Oversaw maintenance requests, prioritizing tasks for timely resolution and tenant satisfaction.
- Assisted in budgeting and financial reporting, monitoring expenses against projections effectively.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Head Housekeeper
Holiday Inn Express & Suites
Vermillion, SD
01.2024 - 06.2025
- Oversee daily housekeeping operations, ensuring high standards of cleanliness, organization, and presentation.
- Support, train, and schedule staff to help them succeed in their roles, while fostering a positive and respectful work culture.
- Conduct regular walk-throughs to catch issues early and maintain consistent quality throughout the facility.
- Handle supply inventory, placing orders responsibly and keeping track of costs without sacrificing quality.
- Address any concerns from guests, residents, or staff with professionalism and empathy, aiming for timely and thoughtful resolutions.
Waitress Supervisor
Mexico Viejo
Vermillion, SD
07.2022 - 12.2023
- Manage day-to-day front-of-house operations, ensuring smooth, efficient, and friendly service during peak and off-peak hours.
- Train and mentor new and existing waitstaff on service standards, menu knowledge (including traditional dishes and ingredients), and handling guest interactions with warmth and professionalism.
- Support with opening/closing duties, cash handling, and keeping the dining area clean and inviting.
Education
GED - undefined
South Dakota Department of Education
Vermillion, SD07.2022
Skills
- Provided essential administrative support to streamline office processes and improve productivity
- Utilized strong communication skills to enhance team interactions and project outcomes
- Oversaw property tours and inspections to enhance client engagement and satisfaction Guided prospective buyers through properties, highlighting key features and addressing questions Collaborated with real estate teams to streamline the property viewing process and improve client experiences
- Oversaw communication protocols to enhance telephone and email interactions Championed best practices in professional correspondence to elevate team performance Guided team members in addressing inquiries with efficiency and professionalism
Certification
CPR Certified
Timeline
Assistant Property Manager
The Ridge Apartments
11.2025 - 04.2026
Head Housekeeper
Holiday Inn Express & Suites
01.2024 - 06.2025
Waitress Supervisor
Mexico Viejo
07.2022 - 12.2023
GED - undefined
South Dakota Department of Education