Jaclyn Cooper
Hutchinson,MN
Summary
Dynamic Customer Service Manager with a proven track record at MyPillow Inc., excelling in problem-solving and team leadership. Enhanced customer satisfaction by reducing complaints and increasing team productivity through effective training. Proficient in Zendesk management, fostering a collaborative environment that drives results and elevates service quality.
Overview
20
20
years of professional experience
Work History
Customer Service Manager
MyPillow Inc.
02.2012 - 08.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Server
Clancys
01.2006 - 01.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Applied Science - Medical Assistant
Minnesota School of Business
Shakopee, MN12-2008
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Zendesk setup, management and training
- Team building and leadership
Timeline
Customer Service Manager
MyPillow Inc.
02.2012 - 08.2025
Server
Clancys
01.2006 - 01.2011
Associate of Applied Science - Medical Assistant
Minnesota School of Business
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