Jaclyn Cox
Port Saint Lucie
Summary
Experienced property manager with a strong background in managing diverse portfolios of over 130 properties across Central Florida. Specializes in optimizing returns for owners and investors while maintaining excellent tenant relations. Proficient in financial oversight, lease negotiations, and compliance with industry regulations, resulting in increased profitability and client satisfaction. Capable of executing complex projects and driving operational improvements in property management.
Overview
19
19
years of professional experience
Work History
Property Manager/Realtor
HD Realty
Longwood
08.2019 - Current
- Oversaw all aspects of property inventory management, including leasing, maintenance, and repairs.
- Negotiated leases and collected rent payments to maximize revenue.
- Conducted thorough tenant background checks to ensure compliance with local rental laws.
- Coordinated with vendors and contractors for timely property repairs and maintenance.
- Developed and executed marketing strategies to attract new clients.
- Researched local and state landlord/tenant regulations to ensure compliance.
- Managed financial matters related to marketing, budgets, and accounting effectively.
- Handled evictions and resolved tenant complaints promptly.
Host Manager
Owner of Serenity Now Vacation Homes
Central
01.2022 - 04.2024
- Managed guest check-ins and check-outs, ensuring seamless experiences for vacation renters.
- Coordinated cleaning schedules to meet and exceed guest expectations.
- Addressed guest inquiries and resolved issues promptly through effective communication.
- Oversaw property maintenance tasks, maintaining optimal home conditions.
- Cultivated relationships with local vendors to secure necessary supplies and services.
- Organized property inspections to uphold cleanliness and functionality standards.
- Handled customer complaints professionally to maintain positive relations.
- Monitored inventory levels and ordered essential supplies as needed.
Quality Assurance Manager
Verandah Properties LLC
Orlando
08.2017 - 07.2019
- Monitored operational processes and customer satisfaction levels to ensure compliance with standards.
- Analyzed customer feedback and compliance reports to identify improvement areas.
- Developed performance standards and methods to assess customer service and service reliability.
- Coached and mentored teams to achieve high performance and customer satisfaction.
- Facilitated quality improvement initiatives and training programs for staff development.
- Established key metrics for property management teams to measure service quality and reliability.
Property Manager/Realtor
Homevest Realty
Orlando
05.2007 - 07.2017
- Managed day-to-day operations for large portfolio of property assets, overseeing budgeting and tenant relations.
- Created business plans and developed management strategies to enhance financial performance.
- Conducted regular site inspections to ensure optimal care and maintenance of properties.
- Implemented programs to guarantee compliance with local, state, and federal regulations.
- Supervised staff to deliver quality service and maintain tenant satisfaction.
- Resolved tenant disputes through investigations, problem-solving, and mediation techniques.
- Monitored rental market trends and property values to inform timely rental rate decisions.
- Analyzed financial statements for accuracy and reported performance metrics.
Education
Real Estate License - Real Estate And Property Management
IFREC
Orlando03-2009
General Education -
Valencia Community College
Orlando05.2006
High School Diploma -
Boone High School
Orlando05.2004
Skills
- Customer service and relations
- Lease negotiation and administration
- Property maintenance and inspections
- Tenant screening and relations
- Financial management and budgeting
- Compliance monitoring and fair housing
- Market analysis and property marketing
- Quality assurance and conflict resolution
- Effective communication skills
- Vendor coordination and management
- Eviction procedures and notices
- Leasing operations and renewals
- Payment collection and rent collection
- Preventive maintenance coordination
- Task prioritization and scheduling
- Knowledge of Florida real estate laws
Personal Information
Place of Birth: Orlando, FL
Timeline
Host Manager
Owner of Serenity Now Vacation Homes
01.2022 - 04.2024
Property Manager/Realtor
HD Realty
08.2019 - Current
Quality Assurance Manager
Verandah Properties LLC
08.2017 - 07.2019
Property Manager/Realtor
Homevest Realty
05.2007 - 07.2017
Real Estate License - Real Estate And Property Management
IFREC
General Education -
Valencia Community College
High School Diploma -
Boone High School