Jaclyn Grippo
Carmel,NY
Summary
Dedicated sales leader with experience in meeting sales goals. Experience in developing and executing strategies and managing daily operations. Proven ability to motivate team to reach goals and increase customer satisfaction. Problem solving and deescalate situations to provide the customers with excellent customer service.
Overview
4
4
years of professional experience
Work History
Key Holder
Bath and Body Works
03.2025 - Current
- Managed daily cash handling procedures, ensuring transaction accuracy and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly, resulting in an increase in overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure, resolving conflicts between customers and staff professionally.
- Increased sales by providing exceptional customer service and product knowledge.
Sales Associate
Bath and Body Works
09.2024 - 03.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Key Lead
Hallmark
09.2023 - 06.2024
- Ensured the store was open and closed with the correct procedures
- Gave tasks to other associates throughout the day
- Gave the best customer service experience to customers shopping in the store and on the phone
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Key Lead
Bath & Body Works
06.2021 - 08.2023
- Ensured the store was opened and closed in a timely manner according to company policies
- Performed daily banking duties such as deposits and withdrawals of funds from registers
- Assisted in general housekeeping to maintain store image
- Provided customer service, including cashiering, merchandising, and restocking shelves
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted customers with product selection and resolving complaints
- Improved sales plans by selling to customers
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Sales Associate
Bath and Body Works
10.2020 - 06.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds per store policy.
- Helped customers locate products
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Applied Management and Leadership
Franklin University
Columbus, OH03-2028
Associate of Arts - Education
Eastern Gateway Community College
Steubenville, OH03.2022
Skills
- Product Demonstration
- Cash Handling
- Workplace Safety
- Customer service
- Sales Quotas
- Store opening and closing
- Sales Management
- Merchandising
- Bank deposits
- Task delegation
Timeline
Key Holder
Bath and Body Works
03.2025 - Current
Sales Associate
Bath and Body Works
09.2024 - 03.2025
Key Lead
Hallmark
09.2023 - 06.2024
Key Lead
Bath & Body Works
06.2021 - 08.2023
Sales Associate
Bath and Body Works
10.2020 - 06.2021
Associate of Arts - Education
Eastern Gateway Community College
Bachelor of Science - Applied Management and Leadership
Franklin University
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