Michael St. Bueno
San Antonio,TX
Summary
Seeking a management position that will utilize and enhance my strong management and interpersonal skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Key Holder
Golden Goose Current
10.2021 - Current
- Selected to receive a one-time 2021 overachievement bonus in April related to hard work and for the great passion and dedication shown, acting as a valuable player for the growth of the brand.
- Selected as the leader for CRM initiative in cultivation and growing existing clientele.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
Key Holder
Carolina Herrera
11.2017 - 10.2021
- Received company incentive two years in a row for reaching over $300K, also received a second bonus two years in a row for reaching over $450K in one year. Achieved over $850K to receive additional incentives.
- Achieved number one in sales in the region.
- Assisted my management team in overseeing day-to-day operations of the store.
- Educated customers about products through storytelling offering to help each client make informed choices.
Sales Associate / Support Team
Tory Burch
03.2017 - 11.2017
- Establish and grow clientele.
- Maintain client relationships for better return.
- Engage in suggestive sell to achieve sales goal.
- Inventory setup and manage back of house while maintaining support teams.
- Evaluated client progress toward established annual and quarterly goals.
Agent
American Income Life Insurance Company
03.2017 - 06.2017
- Apply company script to clients for selling benefits to achieve maximum sales.
- Received outstanding performance certificate
- Managed prospects and booked appointments for next day presentations.
- Cold calling to drive business to prospects through leads.
- Maintain State of Texas licensing standards as it pertains to the Company.
Brand Ambassador
Burberry
03.2015 - 03.2017
- Apply new learning skills and selling techniques to achieve maximum sales goals.
- Made Top sales of 2015 / Top Digital seller of 2015 and exceeded expected sales for 2015 & 2016 consecutively.
- Managed projects for team building amongst sales associates.
- Created graphs, charts and excel sheets on current topics to drive sales.
- Gave keynotes on all new corporate material such as; new policies and procedures, craftsmanship and new stories to share that pertained to the company’s DNA.
Lead Sales Associate
All Mankind
08.2011 - 06.2014
- Winner of iPad mini drawing from company headquarters for achieving week to week sales goals.
- Engage in suggestive selling to achieve sales goal.
- Maintain quality store standards and have attention to detail with product presentation.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Kept detailed track of sales and customer information in company system.
University of Texas, Austin, Cancer Therapy & Research Center, CTRC
04.2011 - 07.2012
- Primarily focused on patients; a procedure that showed promising results in cell regeneration
- Responsibilities included speaking effectively, group work, positioning body parts , figuring out the right conditions at which radiation will be fully optimized and give a better yield.
Education
Radiation Therapy - Observation
University of Texas Health Science San Antonio
San Antonio, TXB.S - Radiation Therapy / Healthcare Administration, Administration
Texas State University
San Marcos, TX2013
Skills
- Macintosh/Microsoft Skills
- Strong leadership skill with a focus in growth and development
- High level of multitasking and prioritizing
- Research Experience
- Critical Thinking
- Organizational Skills
- Grace under pressure & fast paced environment
- Task Delegation
- Inventory Monitoring
- Product Demonstration
- Bank Deposits
- Stocking and Cleaning
- Store Opening and Closing
- Sales Coaching
- Employee Oversight
- Sales Quotas
- Team Member Development
- Customer Service
- New Employee Orientation
- Manage Employees
- Flexible Work Schedule
- Merchandise Promotion and Display
- Plan Sales
- Health and Safety Procedures
- Handling Complaints
- Recruitment and Training
- Mentoring
Accomplishments
- Volunteer Income Tax Assistance / (VITA) August 2005-May 2009
Affiliations
- Internal Revenue Service / V.I.T.A
- Lambda Omega Alpha Brotherhood Inc. Vice President
- Dept. of Health Care and Radiation: NSF-REU National Honors Society
Additional Information
- Judge Joe Luna Scholarship
- Spinach Festival Association Scholarship
- Tavo’s Automobile Scholarship
- Crystal City H.S. Scholarship
- Jessie’s Tow Scholarship
- Texas Grant Scholarship
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Key Holder
Golden Goose Current
10.2021 - Current
Key Holder
Carolina Herrera
11.2017 - 10.2021
Sales Associate / Support Team
Tory Burch
03.2017 - 11.2017
Agent
American Income Life Insurance Company
03.2017 - 06.2017
Brand Ambassador
Burberry
03.2015 - 03.2017
Lead Sales Associate
All Mankind
08.2011 - 06.2014
University of Texas, Austin, Cancer Therapy & Research Center, CTRC
04.2011 - 07.2012
Radiation Therapy - Observation
University of Texas Health Science San Antonio
B.S - Radiation Therapy / Healthcare Administration, Administration
Texas State University