Jaclyn Hughes
Syracuse,NY
Summary
Results-driven laboratory account representative with over 13 years of experience in cultivating and managing client relationships within the healthcare industry, demonstrating the ability to grow and sustain accounts while serving as a trusted resource for healthcare providers.
Overview
16
16
years of professional experience
Work History
Account Representative
Laboratory Alliance of Central New York LLC
Liverpool, New York
02.2012 - 11.2025
- Managed physician office accounts for clinical laboratory services across Central New York.
- Addressed client inquiries regarding test orders, specimen requirements, and result inquiries to ensure accurate information delivery.
- Collaborated with laboratory teams to resolve account issues and service concerns, enhancing client satisfaction.
- Serve as a trusted advisor by providing responsive support and delivering client-issue resolution in a timely manner.
- Coordinate collaboration with laboratory operations, customer service, billing, and leadership teams to ensure seamless client experience.
- Delivered supplies and materials needed for specimen collection and testing workflows.
- Provided excellent customer service to ensure client satisfaction.
- Fostered strong relationships with customers and internal departments by proactively resolving complex customer issues.
- Maintained detailed records of all client communications.
Coumadin Clinic Administrative Assistant
Cardiology, PC
Syracuse, NY
11.2009 - 02.2012
- Educated patients on appropriate Coumadin dosage and fielded patient phone calls relating to Coumadin use and management.
- Responded promptly to inquiries from patients and their families regarding healthcare services.
- Coordinated with other departments to ensure optimal patient care.
- Recorded medical information in electronic medical records system.
Education
Some College (No Degree) - Mathematics
St. John Fisher College
Rochester, NYSkills
- Account management
- Client relations
- Diagnostic services
- Customer retention
- Problem resolution
- Presentation and communication skills
- Account development
- Medical terminology
- Customer relationship management
- Problem solving
- Clear communication
- Relationship building
- Conflict resolution
Core Competencies
- Account Management
- Client Relationship Management
- Laboratory and Diagnostic Services
- Customer Retention
- Problem Resolution
Timeline
Account Representative
Laboratory Alliance of Central New York LLC
02.2012 - 11.2025
Coumadin Clinic Administrative Assistant
Cardiology, PC
11.2009 - 02.2012
Some College (No Degree) - Mathematics
St. John Fisher College