JACLYN JONES

• Supported operational team leaders by tracking deliverables and managed schedules in Microsoft Excel and project schedules for underground Cured in Place Pipe (CIPP) installations.
• Worked with procurement team on project bids and pre-construction contracts and submittals for potential CIPP work in the South Eastern locations.
• Raised critical issues and helped build mitigation plans for operational risks alongside construction manager.
• Improved project workflows by creating schedule templates and updating safety and quality processes.
• Prepared monthly billing invoices for completed projects by organizing subcontractor agreements, POs, and supporting documentation for clients.
• Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
• Resolved scheduling conflicts and maintained clear communication across project teams.

• Completing over 500 project hours; successfully executed the completions of both ATA phone lines and Pro Wifi6 product launches for Optimum Internet services across east coast (NY and parts of Texas accounts).
• Spearhead the development and implementation of the Strategic Program Office and SPO framework, driving the transition from waterfall processes to an agile environment, and optimizing cross-functional project management across the organization (using Jira and Microsoft Project).
• Manage key KPIs with senior leadership to manage project documentation.
• Facilitated weekly status meeting cadences with cross-functional team stakeholders, fostering a collaborative and curated meeting minutes to ensure accountability for responsible team members.
• Optimized product execution for sales costs, marketing, and field by increasing sales revenue by 5%, marketing efforts and product development across global IT initiatives.
• Managed multiple projects with competing deadlines simultaneously.

• Guided customers in selecting merchandise and helped with questions to meet specific needs and preferences.
• Replenished merchandise and maintained organized racks throughout TJMAXX store.
• Managed cash register transactions efficiently during high customer traffic.
• Maintained clean and organized sales floor, contributing to positive shopping experiences.
• Assessed fitting room items and returned clothing to proper areas

• Managed procurement requests, monitored cost performance, and maintained baseline schedules within P6 for Department of Energy's NEXT-II Beamline project (budget of $1.2M).
• Implemented an advanced reporting process for 200+ Strategic Partner Projects, meticulously tracking contract/subcontract agreements, period of performance, and approved budgets.
• Formulated cost profiles for diverse scientific and non-scientific projects, by integrating resource loading into P6 schedules.
• Led creation and execution of schedules for the Employee Engagement Survey, DEI effort and Rebranding Project at BNL.
• Created graphical representations of project analytics and metrics using data visualization, improving clarity and supporting decision-making processes.
• Contributed to Diversity, Equity, and Inclusion (DEI) Council initiatives site-wide, demonstrating commitment to fostering an inclusive work environment.

• Collaborated with clients to organize and execute a variety of catering events across North & South Fork of Long Island, including L’Oreal Cosmetics corporate end-of-year party, Dan’s Rose Soiree Event, and Rotary Club Fundraiser.
• Acted as the primary point of contact for clients, vendors, and internal teams to facilitate clear communication and smooth execution for daily operations in-house and off-site events.
• Curated personal catering proposals based on individual customer inquiries.
• Led front-end design of market greeting area, incorporating color, rustic farmhouse pieces to create an appealing display-increasing seasonal sales.
• Packaged catering trays and labeled orders for accurate distribution.
• Resolved any customer complaints in a professional manner.
• Coordinated with vendors to ensure timely delivery of food, beverages, and other supplies.

Assisted with the family home improvement business

• Installed flooring, cabinetry, and fixtures according to client specifications.
• Prepared jobsite documents, permits, and correspondence for Allen Jones Construction LLC.
• Updated spreadsheets and logs to support construction workflow and office accuracy.
• Tracked invoices, purchase orders, and vendor records for construction administrative support.

• Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces, and air conditioning equipment.
• Operated a variety of mechanical, electrical, HVAC, plumbing, and other related systems in the facility.
• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.