Jaclyn McLaughlin
Murfreesboro,TN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Customer Service driven to be the “face” of the company and knows the importance of greatness.
Overview
15
15
years of professional experience
Work History
Meals-On-Wheels Manager
Meals on Wheels
Lebanon, TN
06.2023 - 07.2023
- Preparing meals for those who had recently been released from the hospital or other facilities and couldn’t feed themselves.
- Assigned trips for drivers who would be delivering meals for that day.
- Putting meals in packs for that day.
Pediatric Auditory Technician
Pediatrix
Murfreesboro, TN
01.2023 - 04.2023
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Diagnosed malfunctions using specialized testing equipment.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Worked with newborns directly after birth and up to 3 days after checking their hearing, and if cleared, releasing them to go home.
Medical Receptionist
Centerstone of TN
Nashville, TN
10.2022 - 04.2023
- Answered phone calls, directed inquiries, and took messages.
- Coordinated doctor schedules and handled office communication.
- Supported administrative staff by distributing correspondence timely.
- Setting up Telehealth services between physicians and their patients.
Makeup Artist/ Entrepreneur/Office Administrator
Manic Makeup and Hair Design
Goodlettsville, TN
03.2012 - 12.2020
- Maintained clean and hygienic work environment for clients.
- Performed proper sanitation of tools and equipment.
- Adapted quickly to changing industry trends and emerging techniques.
- Scheduled all appointments for both makeup artists and Cosmetologists.
- Created and made all changes to websites and designs
- Worked with weddings, proms, videos, commercials, and any kind of social gatherings that requires makeup and hair assistance.
Beauty Advisor
Macys Department Store
Goodlettsville, TN
08.2017 - 12.2017
- Organized store by returning merchandise to proper areas and restocked displays.
- Collaborated with team members to achieve sales targets.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cashier
Member Service Representative
Amerigroup Community Care
Nashville, TN
07.2010 - 10.2012
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Utilized CRM systems for accurate record-keeping and tracking interactions.
- Mentored junior team members and managed employee relationships.
- Assisted with HIPPA verification, physician changes, address changes, and claims assistance.
CSR/Prescription Benefit Specialist
CVS/caremark
Nashville, TN
04.2008 - 08.2010
- Navigated multiple software applications while assisting customers.
- Promoted available products and services to customers during service, account management and order calls.
- Utilized CRM systems for accurate record-keeping and tracking interactions.
Education
High School Diploma -
Beech Sr High School
Hendersonville, TN05-1996
Skills
- Strategic Planning
- Operations Management
- Business Administration
- Workforce Management
Timeline
Meals-On-Wheels Manager
Meals on Wheels
06.2023 - 07.2023
Pediatric Auditory Technician
Pediatrix
01.2023 - 04.2023
Medical Receptionist
Centerstone of TN
10.2022 - 04.2023
Beauty Advisor
Macys Department Store
08.2017 - 12.2017
Makeup Artist/ Entrepreneur/Office Administrator
Manic Makeup and Hair Design
03.2012 - 12.2020
Member Service Representative
Amerigroup Community Care
07.2010 - 10.2012
CSR/Prescription Benefit Specialist
CVS/caremark
04.2008 - 08.2010
High School Diploma -
Beech Sr High School