Jaclyn Miller
Moore
Summary
Dynamic supervisor with a proven track record at Williams Sonoma, INC, enhancing team productivity and quality while reducing handle time. Skilled in training and mentoring, I excel in customer service and staff management, leveraging Microsoft Teams to drive performance improvements. Committed to achieving goals and fostering a collaborative work environment.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
13
13
years of professional experience
Work History
Supervisor
Williams Sonoma, INC
04.2021 - Current
- Increased Team Metrics Monthly, Write Monthly MDD's including any progressive counseling, Meet all Need improvements on 1 and 1 on camera.
- Oversaw a 30+ team on Microsoft teams, Daily Encouraging, Providing Knowledge and ways to perform better, Assisting agents with escalated calls and providing resolution.
- 2 hour phone assistance to customers wanting supervisor guidance. Daily email Corporate escalations until complete satisfied resolvent.
- 4 monthly meetings with each associate , Team meeting, one on one, Monthly Metrics and wellness meeting
- Completing all tickets to HR and or setting up assistance for FMLA or any HR policy tickets
- Fix punches, timecard review and approval
- Increased team productivity, and quality while decrease all handle time. Teaching STAR method.
Return Merchandiser
Amazon
01.2020 - 04.2021
- Removed damaged, out-of-code, not-in-set and discontinued items.
- Updated pricing and signage to complete product information.
- Inspected merchandise for quality and determine if resellable
- Make a special rate each hour completing each return order.
- Switch roles do refurbish, Audit or assisting a lead on the return line providing any assistance an employee is in need.
Cashier/Coffee Barista
7 Eleven Store
08.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Completed all lottery
- Take out trash, mop, restock coolers and all coffee supplies.
- Cook minor foods with proper use of oven
Receptionist
J&K Masonry
11.2011 - 02.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Monthly Checkbook accounting ensuring all transactions are documented properly.
Education
High School Diploma -
Eastport South Manor
Manorville, NY06-2006
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Microsoft teams/ Outlook trained
- Attention to detail
Timeline
Supervisor
Williams Sonoma, INC
04.2021 - Current
Return Merchandiser
Amazon
01.2020 - 04.2021
Cashier/Coffee Barista
7 Eleven Store
08.2017 - 05.2018
Receptionist
J&K Masonry
11.2011 - 02.2015
High School Diploma -
Eastport South Manor
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