Overview
Work History
Education
Skills
Timeline
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Jaclyn Moxley

Overview

15
15
years of professional experience

Work History

Customer Service Representative

CenterPoint Energy
03.2020 - 01.2025
  • Handle both incoming customer inquiries and make proactive outbound calls to address needs
  • Resolve issues
  • Promote products or services
  • Prioritize customer satisfaction through active listening, clear communication, and effective problem-solving techniques, while adapting to diverse customer situations and maintaining a professional demeanor across all interactions

Cashier

Lowe’s
02.2018 - 03.2022
  • Processes cash/comp/coupon/credit card transactions for guests; provide quick and friendly service to all customers; handles and solves any concerns and questions customers may have
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Customer Service Representative

Teleperformance
01.2010 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Cosmetology

MaCann School of Business
Shreveport, LA
08.2017

Southwood High School
Shreveport, LA
05.2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft PowerPoint
  • Microsoft outlook
  • Call center operations

Timeline

Customer Service Representative

CenterPoint Energy
03.2020 - 01.2025

Cashier

Lowe’s
02.2018 - 03.2022

Customer Service Representative

Teleperformance
01.2010 - 03.2018

Cosmetology

MaCann School of Business

Southwood High School

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Jaclyn Moxley