Handle both incoming customer inquiries and make proactive outbound calls to address needs
Resolve issues
Promote products or services
Prioritize customer satisfaction through active listening, clear communication, and effective problem-solving techniques, while adapting to diverse customer situations and maintaining a professional demeanor across all interactions
Cashier
Lowe’s
Bossier City, LA
02.2018 - 03.2022
Processes cash/comp/coupon/credit card transactions for guests; provide quick and friendly service to all customers; handles and solves any concerns and questions customers may have
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Representative
Teleperformance
Shreveport, LA
01.2010 - 03.2018
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.