Jaclyn Ohlsen
Sacramento,CA
Summary
Experienced restaurant worker with six years at Black Angus Steakhouse, advancing from hostess to food expeditor to server. Recognized in providing exceptional guest experiences, thriving in fast paced environments, and working collaboratively with front and back of house teams. Strong multitasker with excellent communication, customer service and problem solving skills.
Overview
6
6
years of professional experience
Work History
Server
Black Angus Steak House
Citrus Heights, CA
01.2023 - Current
- Greeted guests warmly and created a positive first impression.
- Coordinated waitlists and seating arrangements to optimize dining room flow.
- Delivered attentive, friendly service while managing multiple tables in a fast paced environment.
- Built strong rapport with guests, resulting in repeat customers and positive dining experiences.
- Recommended menu items and upsold food, beverages and desserts.
- Processed payments accurately and efficiently used the restaurants POS system.
- Opened and closed the restaurant by completing daily setup, stocking, cleaning, and end of shift responsibilities to ensure smooth operations.
- Worked with teammates and management to maintain efficient service and provide excellent guest experiences.
Food Expeditor
Black Angus Steak House
Citrus Heights, CA
10.2020 - 01.2023
- Coordinated communication between kitchen staff and servers, enhancing accuracy and timeliness of food delivery.
- Verified food quality, presentation and order accuracy before dishes left the kitchen.
- Managed take out orders with focus on accuracy, proper packaging, and timely pickup for guests and delivery drivers.
- Prioritized multiple orders in a fast paced environment while maintaining attention to detail.
- Worked closely with both back and front of house teams to keep service running efficiently during high volume shifts.
- Trained new food expeditors on effective kitchen communication and order accuracy, improving overall service quality.
Education
Granite Bay High School
Granite Bay, CASkills
- Food and beverage service
- Customer service
- Cash handling
- Time management
- Problem solving
- Team collaboration
- Communication
Timeline
Server
Black Angus Steak House
01.2023 - Current
Food Expeditor
Black Angus Steak House
10.2020 - 01.2023
Granite Bay High School