Jaclyn Reynolds
Denison,TX
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings. Proven ability to enhance guest engagement and optimize table turnover, resulting in improved dining experiences. Proficient in cash handling and POS systems, consistently delivering high-quality service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
Buffalo Wild Wings
10.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently using POS system.
- Assisted in training new staff on menu items and service standards.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
Server
The Island Bar and Grill
05.2021 - Current
- Assisted in maintaining cleanliness and organization of dining areas to enhance overall ambiance.
- Implemented efficient table turnover strategies, optimizing seating arrangements during busy shifts.
- Handled cash transactions accurately, ensuring adherence to financial procedures and security protocols.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Representative
Cigna
08.2022 - 05.2024
- Resolved customer inquiries through effective communication and product knowledge.
- Assisted in processing claims and managing customer accounts using internal systems.
- Collaborated with team members to improve service response time and accuracy.
- Educated clients on policy details, ensuring understanding of coverage options.
Server
Olive Garden
11.2018 - 08.2022
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Managed food and beverage orders accurately, maintaining high standards of quality and presentation.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
- Trained new team members on service protocols and menu offerings for consistency in guest experience.
Education
No Degree -
Grayson College
Denison, TXNo Degree - Nursing
University of Arkansas
Fayetteville, ARHigh School Diploma -
Sherman High School
Sherman, TX05.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Buffalo Wild Wings
10.2024 - Current
Customer Service Representative
Cigna
08.2022 - 05.2024
Server
The Island Bar and Grill
05.2021 - Current
Server
Olive Garden
11.2018 - 08.2022
No Degree -
Grayson College
No Degree - Nursing
University of Arkansas
High School Diploma -
Sherman High School