Jaclyn Rodriguez
Kissimmee,FL
Summary
Exceptional customer service representative and communication, eager to learn and develop in fast-paced environment. Delivers strong problem-solving abilities and effective time management skills. Ready to use and develop customer service and communication skills in General Service Representative role.
Overview
4
4
years of professional experience
Work History
Claims Customer Care Representative
JetBlue Airlines
03.2024 - Current
- Resolved customer inquiries regarding claims processing and status updates efficiently.
- Documented call details accurately in CRM systems for record-keeping and follow-up.
- Built rapport with customers using active listening skills, engaging them in conversation while working towards a satisfactory resolution for their concerns.
- Delivered consistent high-quality service under pressure during peak call times, demonstrating adaptability and resilience in a fast-paced work environment.
Customer Service Representative
Holiday Inn Resort
08.2022 - 02.2024
- Assisted guests with inquiries, providing accurate information to enhance customer satisfaction.
- Processed reservations and managed bookings using property management systems efficiently.
- Resolved guest complaints promptly, ensuring positive experiences during their stay.
- Collaborated with team members to streamline check-in and check-out procedures.
Skills
- Customer service
- Data entry
- Microsoft Word
- Attention to detail
- Problem-solving
- Critical thinking
Timeline
Claims Customer Care Representative
JetBlue Airlines
03.2024 - Current
Customer Service Representative
Holiday Inn Resort
08.2022 - 02.2024