Jaclyn Santagata
Vero Beach,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve goals. Enjoys working closely with team members to deliver a positive work experience.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Vero Fitness
01.2022 - 08.2023
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed over 50 customer calls per day.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Maintained cleanliness and organization of front desk area.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Developed and maintained positive relationships with guests.
- Trained new staff members in customer service techniques.
Office Manager/Accounts Payable
North Crane Living
01.2023 - 07.2023
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Checked payroll, vendor payments, and other accounting disbursements for accuracy and compliance.
- Oversaw document management, including scanning, printing, and filing.
- Managed emails, addressed vendor issues, and entered data into systems.
- Maintained organized office environment and ordered necessary supplies.
Front Desk Receptionist
LA Fitness
01.2021 - 02.2022
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific areas of gym.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere
- Monitored check-ins to identify delinquent accounts and collect payments
Hostess/Waitress
Sal’D’s
01.2016 - 01.2021
- Managed phone calls, took take-out orders, and made reservations.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
Education
No Degree -
Eastern Florida State College
Palm Bay, FL03.2023
Bachelor of Arts - History, Psychology
Mount Saint Mary College
Newburgh, NY08.2021
Skills
- Customer Service
- Ability to Multitask
- Time Management
- Communication Skills
- Computer Skills : Microsoft Word, Excel, and PowerPoint
Running, Reading, Cooking, Dancing
These hobbies bring immense joy to my life.
Timeline
Office Manager/Accounts Payable
North Crane Living
01.2023 - 07.2023
Front Desk Associate
Vero Fitness
01.2022 - 08.2023
Front Desk Receptionist
LA Fitness
01.2021 - 02.2022
Hostess/Waitress
Sal’D’s
01.2016 - 01.2021
No Degree -
Eastern Florida State College
Bachelor of Arts - History, Psychology
Mount Saint Mary College
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