Jaclyn Smith
Flying J Travel Ctr
MODESTO,CA
16
years of professional experience
I am seeking a career that i could learn more skills
Find a company that allows me to learn more skills
Professional retail worker with hands-on experience in managing transactions, overseeing team performance, and ensuring optimal customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Skilled in cash handling, inventory management, and conflict resolution. Known for reliability and results-driven approach.
Experienced with cash handling and customer service management. Utilizes leadership skills to drive team efficiency and maintain high customer satisfaction. Knowledge of training staff, resolving issues, and ensuring accurate transactions.
Knowledgeable lead cashier with solid background in retail operations and customer service management. Successfully led cashier teams, enhancing transaction efficiency and customer satisfaction. Demonstrated proficiency in handling cash, training staff, and resolving customer issues.
Friendly Lead Cashier tasked with mentoring, training, and assisting other employees with completing tasks. Well-rounded and hardworking leader willing to take on new or increased level of responsibilities to enhance team success. Proven relationship-builder with motivational approach.
Work History
Lead Cashier
4 Years 6 Months- Supervised daily cash handling operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored team members on customer service best practices and register procedures.
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
- Monitored cash drawer balances, performing regular audits to uphold financial integrity.
- Developed training materials for new hires, streamlining onboarding processes for cashiers.
- Enhanced checkout processes by integrating technology solutions, reducing wait times for customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Led cashiers and associates in providing thoughtful customer service.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Maintained stock to meet expected customer demand.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Processed refunds and exchanges in accordance with company policy.
- Supervised cash handling procedures and ensured accuracy in financial transactions.
- Trained and mentored new cashiers on customer service best practices and operational protocols.
- Streamlined checkout processes to enhance customer experience and reduce wait times.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Lead Cashier
2 Years 3 Months- Implemented inventory management techniques to enhance stock accuracy and reduce discrepancies.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Educated employees on register use, merchandising, and customer service.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.
- Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
- Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
- Communicated with customers and team members to solve problems.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Restocked and organized merchandise in front lanes.
- Processed refunds and exchanges in accordance with company policy.
- Supervised cash handling procedures and ensured accuracy in financial transactions.
- Trained and mentored new cashiers on customer service best practices and operational protocols.
- Streamlined checkout processes to enhance customer experience and reduce wait times.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and loyalty.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Sales Associate
6 Months- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Maintained store cleanliness and organization, contributing to a welcoming environment for shoppers.
- Stocked shelves with merchandise, ensuring proper inventory levels and product visibility.
- Collaborated with team members to execute promotional displays, driving sales initiatives effectively.
- Handled customer inquiries and complaints professionally, resolving issues to retain customer loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced customer satisfaction through effective communication and product knowledge.
- Assisted in merchandising displays to promote seasonal promotions and increase visibility.
- Streamlined checkout processes, reducing wait times and improving efficiency.
Sales Associate
10 Months- Monitored inventory levels and reported discrepancies to management for timely restocking decisions.
- Participated in merchandising strategies to optimize product placement and increase sales potential.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Enhanced customer satisfaction through effective communication and product knowledge.
- Streamlined checkout processes, reducing wait times and improving efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier
1 Year 1 Month- Processed customer transactions efficiently, ensuring accurate cash handling and register balance.
- Maintained cleanliness and orderliness of work area to enhance customer experience.
- Collaborated with team members to improve workflow and reduce transaction times.
- Assisted in training new staff on operational procedures and customer service standards.
- Managed inventory levels by restocking items and tracking product availability.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Built relationships with customers to encourage repeat business.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Monitored inventory levels, reporting discrepancies to management for timely restocking.
- Adhered to safety protocols and company policies, contributing to a secure work environment.
Cashier/ Sandwich Maker
6 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommended menu items.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Handled cash management, ensuring accurate till reconciliation at shift end.
- Maintained accurate cash drawer balances throughout shifts.
- Monitored compliance with safety and sanitation standards in food service areas.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
Vocational School Certificate
High School Diploma - General High School Curriculum
Skills
Achieved effective team training that significantly improved performance outcomes.
Delivered impactful training that resulted in enhanced employee skills.
Maintained a typing proficiency of 20-30 wpm
streamlining documentation processes.
Cultivated a proactive learning environment that encouraged skill acquisition.
Maximized workforce flexibility by accommodating shifts and overtime opportunities.
Training and coaching
Training and mentoring
Cashier training
Point of sale operation
Cash handling
Workplace safety
Issue resolution
Cash drawer reconciliation
Dependability
Store policies enforcement
Opening and closing procedures
Hospitality and accommodation
Credit and cash transactions
Positive attitude
Customer service
Additional Comments
trying to find a career THAT IS ENJOYABLE AND REWARDING. A CAREER THAT IS IN MY ABILITY TO PROMOTE a career that allows me to learn more everyday
Timeline
Lead Cashier
Flying J Travel Ctr
06.2021 - 12.2025Read More
Lead Cashier
99 cents store
03.2019 - 06.2021Read More
Sales Associate
Dollar General Market
09.2018 - 03.2019Read More
Sales Associate
Walmart
03.2012 - 01.2013Read More
Cashier
California Fresno Oil Company 76 Station
05.2010 - 06.2011Read More
Cashier/ Sandwich Maker
Buford Shell Station/ Port of Subs
09.2009 - 03.2010Read More
Professional Career Development Institute
Vocational School Certificate
Read More
Johansen High School
High School Diploma from General High School Curriculum
Read More