Jaclyn Stafford
Egg Harbor
Summary
Dynamic Retail Assistant Manager with 6 years of experience in managing daily operations and developing team members. Expertise in effective communication and organizational skills, driving customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Retail Assistant Manager
Absecon Pools Supplies
Absecon
03.2020 - Current
- Assisted in managing daily store operations and ensuring smooth workflows.
- Resolved customer inquiries and issues with a focus on timely and effective solutions.
- Organized merchandise displays to enhance product visibility and customer engagement.
- Oversaw cash register operations and ensured accurate financial transactions.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Maintained a neat, clean, organized work environment that meets company standards.
- Cultivated loyal customer base by providing excellent customer service.
- Processed sales transactions via cash register and telephone orders.
- Developed relationships with customers by providing knowledgeable advice about products.
- Coordinated with managers on store layout changes and marketing campaigns to enhance customer experience.
- Resolved conflicts between employees or customers in a professional manner.
- Reconciled returns and exchanges quickly while following established procedures.
- Trained staff to have extensive product knowledge and upselling skills.
- Investigated stock discrepancies through regular audits of backroom locations.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated employee performance and delivered feedback and coaching to support continuous improvement.
- Recruited and trained new employees to meet job requirements.
Volunteer
National Night Out, Township Event
Egg Harbor Township
08.2021 - 08.2025
- Greeted patients, providing clear transport plans to ensure comfort and understanding.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Resolved vendor-related issues promptly, contributing to uninterrupted operations.
- Resolved conflicts between vendors and internal stakeholders in a timely manner.
- Collaborated with cross-functional teams to ensure successful execution of vendor projects.
- Identified customer needs by asking questions and advising on best solutions.
- Operated vehicles for timely transport of goods and materials.
- Communicated effectively with team members regarding route changes.
- Monitored road conditions and adjusted speed accordingly.
- Secured cargo using chains, straps, or other securement devices.
- Loaded and unloaded trucks by lifting boxes with safety techniques.
Education
Bachelor of Arts - Psychology, BA
Susquehanna University
Selinsgrove, PASkills
- Retail operations
- Cash reconciliation
- Merchandise display
- Profit and loss management
- Employee training
- Customer service
- Conflict resolution
- Problem resolution
- Communication skills
- Organizational skills
- Analytical thinking
- Data analysis
- Negotiation
- Reliability
- Good judgment
- Professionalism
- Active listening
- Microsoft Office proficiency
- Microsoft Office proficiency
Languages
German
Elementary
Accomplishments
National Honors Society
Timeline
Volunteer
National Night Out, Township Event
08.2021 - 08.2025
Retail Assistant Manager
Absecon Pools Supplies
03.2020 - Current
Bachelor of Arts - Psychology, BA
Susquehanna University