Jaclyn Stone
Holden,MA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments in an effective manner. Good multitasking abilities and problem-solving skills while maintaining professionalism in workplace environment. Outgoing, trainable, and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Hostess
Joey's Bar And Grill
09.2022 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Demonstrated flexibility by helping out in other departments as needed.
- Conversed with members and guests in outgoing and friendly manner
- Answered phone calls to take reservations and address guest questions and concerns
Team Member
Papa Gino's
12.2021 - 08.2022
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Greeted customers and answered questions regarding products and promotions
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs
- Provided support to team members to ensure all goals were met in a timely manner
Cashier
Big Y World Class Market
10.2020 - 12.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service and assistance, resulting in positive feedback from shoppers.
- Assisted with training and mentoring new team members.
Education
MBA - Marketing
Clark University
Worcester, MA05.2027
Skills
- Public Speaking
- Strong interpersonal skills
- Customer Loyalty
- Workflow Coordination
- Reservation Documentation
- Guest Complaint Resolution
- Payment Processing
- Interactive Communication Skills
- Effective multitasking
- Positive attitude
- Professional demeanor
- Scheduling
Timeline
Hostess
Joey's Bar And Grill
09.2022 - Current
Team Member
Papa Gino's
12.2021 - 08.2022
Cashier
Big Y World Class Market
10.2020 - 12.2021
MBA - Marketing
Clark University
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