Jaclyn Tempkins

• Identified any discrepancies in collected data and reported them immediately
• Monitored social media activity and website traffic
• Monitored the social media platform for unreliable and false comments, and disposed of them

Handling multiple groups for their reservations.

Creating reservations for groups requiring 10 to 600+ rooms

Making sure guest preferences are recognized and set up

Preparing spreadsheets of guest counts for group contacts

Meeting with group contacts to ensure all reservations are set for their events

Help communicate between staff, students, and parents

Assisting teachers with various classes

Assisting students with class projects

Helping students stay focused on class work

Starting, organizing, and running an after-school club

• Help communicating between staff, students and parents
• Assisting teachers with various classes
• Assisting students with class project
• Helping students stay focused on class work
• Starting, organizing and running an after-school club
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
• Assisted guests with concierge questions about the area

• Interacted with hotel guests and residents upon arrival and ensured guest satisfaction
• Handled payment processing and provided customers with receipts and proper bills and change
• Attended to guests, special requests and issues, in a timely and friendly fashion, providing high-quality customer service

• Greeted guests in a welcoming manner
• Coordinated table balancing
• Managed telephone reservations
• In July 2023 to August 2024, broaden my horizon by surveying tables at brunch

• Interacted with hotel guests and residents upon arrival and ensured guest satisfaction
• Managed the check-in and check-out process for guests and residents
• Attended to guests, including executives from Vail Resorts, with any issues in a timely and friendly fashion, providing high-quality customer service
• Provided part time concierge work, such as booking restaurant reservations, providing local recommendations, organizing local transportation and booking excursions
• Assisted valet, bell and guest service teams

• Assisted in organizing the décor, ambiance and overall appeal of the VIP area at events
• Helped manage the area set-up, guest services and tear-down process for the VIP sections
• Researched and developed event décor ideas for future VIP functions and presented them to the AC Management Team
• Supported the VIP Team at Bonnaroo Music Festival and Forecastle Festival

• Evaluated future business of potential clients and referred to appropriate market and/or regional salesperson
• Inspected and prepared facilities for daily client site visits
• Organized VIP client amenities, creation and delivery