Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaclyn Thomas

188 County Road 3070 Crockett,TX

Summary

Results-driven professional with extensive experience as a Dispatcher at Houston County Sheriff's, excelling in call handling and database maintenance. Proven ability in customer service and conflict resolution, effectively prioritizing urgent requests while ensuring accurate data entry. Recognized for enhancing communication efficiency and fostering strong customer relations.

Overview

4
4
years of professional experience

Work History

Dispatcher

Houston County Sheriffss
700 S 4th St Crockett, Tx 75835
08.2024 - 03.2026

Our main directive was answering 911 calls for service and Houston County admin lines, sending police, fire, EMS, as needed to calls for service. Additionally entering legal documents such as protective orders, warrants, criminal trespass paperwork, etc., into the the states legal database.

Receptionist

Guaranty Title Company
145 E St Mary’s St Centerville, Tx 75833
06.2023 - 08.2024

Answering phone calls based on property titlement, abstract work, property history, and escrow funds, as well as answering customers with knowledge known about the processing and directing them to the right department for a further follow up was the main purpose of the receptionist job.

Cashier

Subway
1241 E Loop 304 Crockett, Tx 75835
01.2022 - 06.2023

The main responsibility for the job were prepping ingredients for sandwiches, building sandwiches to customers likings, and ringing them up at check out.

Education

High School Diploma -

Lovelady ISD
Lovelady, Tx 75851
05.2023

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Time management
  • Prioritizing calls
  • Problem-solving
  • Customer relations
  • Updating logs
  • Schedule coordination
  • Customer relationship management
  • Work order management
  • Communication equipment operation
  • Database maintenance
  • Database updates
  • Conflict resolution
  • Verifying coverage
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Record keeping
  • Training new hires
  • Radio communication
  • Software proficiency
  • Call handling
  • Critical thinking
  • Multitasking Abilities
  • Effective communications

Timeline

Dispatcher

Houston County Sheriffss
08.2024 - 03.2026

Receptionist

Guaranty Title Company
06.2023 - 08.2024

Cashier

Subway
01.2022 - 06.2023

High School Diploma -

Lovelady ISD