Jaclynne Ozuna
Austin,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
The Vitamin Shoppe
Austin, TX
09.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Field Sales Manager
Congo Brands
Houston, TX
11.2022 - 09.2023
- Increased territory sales by developing and implementing effective sales strategies.
- Established strong client relationships through consistent communication and excellent customer service.
- Expanded market share with targeted marketing campaigns and strategic product placements.
- Led a high-performing sales team, providing coaching and support for continued success.
- Collaborated cross-functionally with marketing and product teams to optimize sales materials and messaging.
- Developed key account management strategies that resulted in strengthened partnerships and increased revenue.
- Launched initiatives aimed at boosting employee morale, resulting in higher retention rates among the team members.
- Monitored competitor activities closely, adapting tactics as needed to maintain a strong market position.
- Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
- Delegated work assignments and processes to manage inventory, manpower and equipment and maintain optimal customer service.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Communicated product quality and market comparisons by creating sales presentations.
Warehouse Manager
Congo, LLC
Bryan, TX
01.2022 - 11.2022
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Organized records of vehicles, schedules and completed orders.
- Promoted brand at industry events and through ongoing networking efforts.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Parts Assistant
College Station Ford
College Station, TX
06.2021 - 01.2022
- Increased efficiency in the parts department by maintaining accurate inventory records and implementing effective organization strategies.
- Streamlined parts ordering process for faster service and improved customer satisfaction.
- Assisted with scheduling deliveries, ensuring timely arrival of essential parts for repair jobs and reducing downtime.
- Collaborated with technicians to identify necessary parts, improving job completion times and overall productivity.
- Provided excellent customer service by quickly locating requested parts and offering knowledgeable advice on installation or repairs.
- Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
- Maximized storage space utilization through strategic organization of shelves and bins containing various-sized components.
- Reduced instances of incorrect part orders by cross-referencing part numbers against manufacturer catalogs before finalizing transactions.
- Expedited time-sensitive orders through efficient packaging, shipping coordination, and clear communication with delivery drivers or services involved in transportation process.
- Created a knowledge database about specific vehicle models'' common issues that helps technicians diagnose and repair problems more quickly.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Reduced production downtime by overseeing quality control and assembly.
Education
No Degree - Peace Officer's License
LRGVDC Police Academy
Hidalgo, TX11.2017
High School Diploma -
Edinburg North High School
Edinburg, TX06.2014
Skills
- Stock management
- Department Oversight
- Operations Oversight
- Loss Prevention
- Customer Relations
- Records Management
- Store operations
- Staff Supervision
- Marketing and Promotions
- Mentoring and Coaching
- Quickbooks
- Inventory Control
- Order Management
Timeline
Assistant Store Manager
The Vitamin Shoppe
09.2023 - Current
Field Sales Manager
Congo Brands
11.2022 - 09.2023
Warehouse Manager
Congo, LLC
01.2022 - 11.2022
Parts Assistant
College Station Ford
06.2021 - 01.2022
No Degree - Peace Officer's License
LRGVDC Police Academy
High School Diploma -
Edinburg North High School