Jacob Adams

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Documented support interactions for future reference.
• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Assembled, maintained and repaired system hardware.
• Performed regular upgrades to update systems and improve operability.
• Provided customers with troubleshooting, repair and support services within retail environment.
• Implemented preventive maintenance measures to decrease emergent issues.
• Maintained inventory of repair supplies and ordered parts.
• Provided follow up consultation to verify that level of care exceeded expectation set by team's goals
• Disassembled computers to perform diagnostics and check for repair needs.
• Researched and identified problems with computers and advised staff and clients on plans of action.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.

• Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
• Listened carefully to customers and explained complex insurance information simply and concisely.
• Resolved computer and system networking problems to maintain user productivity.
• Monitored hardware, software and peripheral performance against client expectations.
• Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
• Removed malware, ransomware and other threats from laptops and desktop systems.

GPA: 3.4

• Dean's List - Fall 2020