Jacob Agy
Los Angeles,CA
Summary
Hard-working and goal-oriented individual seeking an opportunity to grow in customer service. Encouraged by the idea of a job well done, with the end goal of finding a company to grow and develop in for the long haul.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
The Abbey Bar
West Hollywood, CA
09.2024 - Current
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Effectively multitasked within fast-paced environment.
Operations Manager
TAO
Hollywood, CA
08.2023 - 09.2024
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed and implemented operational procedures to ensure quality standards are met.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Monitored and improved efficiency of processes, team performance, and customer service.
Operations Manager
Cheesecake Factory Inc
Nashville, TN
08.2020 - 07.2023
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Education
Bachelor of Arts - Business Administration And Management
Columbia Southern University
Orange Beach, AL12-2016
Skills
- Customer service
- Conflict resolution
- Organizational growth
- Team player attitude
- Time management
- Operational procedures
- Quality assurance
Certification
- CPR Certified - TN
Languages
English
Professional
Accomplishments
- Top Leader - Training and Development 2017 (Smart Circle - Internship)
Timeline
Bartender
The Abbey Bar
09.2024 - Current
Operations Manager
TAO
08.2023 - 09.2024
Operations Manager
Cheesecake Factory Inc
08.2020 - 07.2023
Bachelor of Arts - Business Administration And Management
Columbia Southern University
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