Jacob Austin
Iowa City,IA
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Whiteys Ice Cream. Skilled in cash handling and exceptional customer service, demonstrated through effective problem-solving and guest engagement. Excelled in multitasking and streamlining operations, significantly improving service quality and efficiency.
Overview
5
5
years of professional experience
Work History
Server
Iowa River Power Restaurant
08.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Duck City Bistro
05.2022 - 08.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Supervisor
Whiteys Ice Cream
08.2019 - 07.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Science - Electrical Engineering
University of Iowa
Iowa City, IA05.2026
High School Diploma -
Davenport Central
Davenport, IA06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Iowa River Power Restaurant
08.2022 - 04.2024
Server
Duck City Bistro
05.2022 - 08.2022
Supervisor
Whiteys Ice Cream
08.2019 - 07.2022
Bachelor of Science - Electrical Engineering
University of Iowa
High School Diploma -
Davenport Central
Similar Profiles
Laken PinsLaken Pins
Clinic Services Manager at University Of Iowa Hospital, Iowa River LandingClinic Services Manager at University Of Iowa Hospital, Iowa River Landing
Madeline KarsjenMadeline Karsjen
Licensed Practical Nurse at Iowa River HospiceLicensed Practical Nurse at Iowa River Hospice
Michael AkersMichael Akers
Operations Manager at Western Iowa Power CooperativeOperations Manager at Western Iowa Power Cooperative
Justin NibaurJustin Nibaur
Inventory Management Associate at University of Iowa Hospital and ClinicsInventory Management Associate at University of Iowa Hospital and Clinics
Donnal WhitlerDonnal Whitler
Head Chef at Molly's CupcakesHead Chef at Molly's Cupcakes