Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Austin

Iowa City,IA

Summary

Proven leader with a track record of enhancing customer satisfaction and team productivity at Whiteys Ice Cream. Skilled in cash handling and exceptional customer service, demonstrated through effective problem-solving and guest engagement. Excelled in multitasking and streamlining operations, significantly improving service quality and efficiency.

Overview

5
5
years of professional experience

Work History

Server

Iowa River Power Restaurant
08.2022 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Duck City Bistro
05.2022 - 08.2022
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Supervisor

Whiteys Ice Cream
08.2019 - 07.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Bachelor of Science - Electrical Engineering

University of Iowa
Iowa City, IA
05.2026

High School Diploma -

Davenport Central
Davenport, IA
06.2021

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Timeline

Server

Iowa River Power Restaurant
08.2022 - 04.2024

Server

Duck City Bistro
05.2022 - 08.2022

Supervisor

Whiteys Ice Cream
08.2019 - 07.2022

Bachelor of Science - Electrical Engineering

University of Iowa

High School Diploma -

Davenport Central
Jacob Austin