Jacob Avendano
La Mirada,CA
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Darden Restaurants, Olive Garden. Proven ability to enhance guest engagement and resolve issues swiftly, while effectively collaborating with team members. Proficient in Microsoft Excel, leveraging analytical skills to drive sales and improve operational efficiency.
Overview
3
3
years of professional experience
Work History
Server
Darden Restaurants, Olive Garden
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Serving strengthens your interpersonal skills with your guests/team members
Cashier Team Lead
Bubbakoos Burritos
04.2022 - 12.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Arts - Business Administration, Finance Concentration
California State University, Fullerton
Fullerton, CA12-2026
Associate of Arts - Business Administration
Santa Ana College
Santa Ana, CA06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team collaboration
- Sales techniques
- Interpersonal techniques usage with others
- Strong analytical/communication skills
- Comfortable Using Excel or other Microsoft Programs
Languages
English
Professional Working
Interests
- Coding and Programming
- Drawing and Painting
- Gym Workouts
- Music
Timeline
Server
Darden Restaurants, Olive Garden
02.2023 - Current
Cashier Team Lead
Bubbakoos Burritos
04.2022 - 12.2022
Bachelor of Arts - Business Administration, Finance Concentration
California State University, Fullerton
Associate of Arts - Business Administration
Santa Ana College
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