Jacob Baker
Catlettsburg,KY
Summary
Dynamic customer service professional with a proven track record at Boyd Beverage Center, excelling in high-pressure environments. Recognized for reliability and exceptional communication skills, consistently achieving high customer satisfaction. Proficient in cash handling and adept at resolving issues, ensuring a welcoming atmosphere and smooth operations.
Dynamic individual with hands-on experience in Occupational Health and Safety and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Boyd Beverage Center
04.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Pro Shop Attendant
Bellefonte Country Club
04.2022 - 08.2023
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
Personal Shopper
Walmart
01.2020 - 01.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
No Degree - Occupational Health And Safety
Eastern Kentucky University
Richmond, KY05-2026
High School Diploma -
Boyd County High School
Ashland, KY06-2021
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Boyd Beverage Center
04.2022 - Current
Pro Shop Attendant
Bellefonte Country Club
04.2022 - 08.2023
Personal Shopper
Walmart
01.2020 - 01.2021
No Degree - Occupational Health And Safety
Eastern Kentucky University
High School Diploma -
Boyd County High School
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