Jacob Barford
Aubrey,TX
Summary
Driven professional with a track record of resolving customer complaints and enhancing service solutions at Bluewater Pool Pro's. Excelled in problem-solving and significantly improving client satisfaction. Skilled in maintenance and repairs, including gasket and seal replacements. Demonstrated ability to multitask and maintain organization, ensuring seamless operations and customer service excellence.
Overview
11
11
years of professional experience
Work History
Service Manager
Bluewater Pool Pro's
04.2016 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Managed and serviced an average of 45-50 clients including commercial accounts on a weekly basis
Distribution Driver/Warehouse Worker
Inland Beverage
01.2014 - 01.2016
- Loaded and unloaded heavy cargo efficiently using proper lifting techniques to avoid injury or product damage.
- Enhanced delivery efficiency by optimizing routes and reducing travel time.
- Managed paperwork accurately, maintaining detailed records of deliveries, product returns, or damages for tracking purposes.
- Supported warehouse staff during peak periods by assisting with order picking, packing, and other essential tasks as needed.
- Delivered products safely and securely while adhering to strict company guidelines for handling sensitive materials.
- Navigated complex roadways using GPS technology, ensuring on-time deliveries without delay or error.
- Collaborated with dispatchers to ensure smooth coordination of daily assignments and schedules.
Education
High School Diploma -
Whitesboro High School
Whitesboro, TX05.2013
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Maintenance and repairs
- Hand and power tools
- Gasket and seal replacements
- Belt and hose replacements
- Repairs knowledge
Timeline
Service Manager
Bluewater Pool Pro's
04.2016 - Current
Distribution Driver/Warehouse Worker
Inland Beverage
01.2014 - 01.2016
High School Diploma -
Whitesboro High School
Similar Profiles
Anthony WhitworthAnthony Whitworth
Service Manager at Bluewater Pool and SpaService Manager at Bluewater Pool and Spa
Jayden TaverasJayden Taveras
Apprentice Carpenter (Part Time) at Roman Home Pro'sApprentice Carpenter (Part Time) at Roman Home Pro's
Seth HolmesSeth Holmes
Senior Category Manager, Parts & Accessories at The Pro's ClosetSenior Category Manager, Parts & Accessories at The Pro's Closet