Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JACOB BASS

Spring Hill,FL

Summary

  • Proficient, hardworking transportation professional well-versed in customer's needs as well route planning, ability to remain calm in stressful situations.
  • High volume Optometric Sales Technician with 4 years of experience delivering high level of customer service and patient centered care.
  • Professional communication skills at any level within a company, ability to change direction midstream
  • Innovative in leveraging extensive knowledge of products, services as well as creating solutions for customers to drive loyalty, retention and revenue
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Premium Sales and Services

Delta Airlines Global Services
01.2023 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Customer Service Consultant

JBass Services LLC
11.2020 - 01.2023
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
  • Communicated with management about trends in customer calls to help team efficiency and success.
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
  • Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.

Shuttle Van Dispatcher

Mears Destination Services Inc
12.2017 - 05.2020
  • Built all shuttle reservations to provide the most efficient log for drivers to pick up passengers on time
  • Assisted drivers with passengers with disabilities and other physical issues in finding appropriate shuttle to accommodate passengers disabilities i.e Wheelchair etc
  • Worked with 28-38 drivers with Orlando as territory
  • Planned routes based on knowledge of local areas, GPS information and customer preferences.
  • Operated with safety and skill to avoid accidents and delays.

Chiropractic Assistant

Adjust Your Life Chiropractic
07.2017 - 09.2017
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Gathered forms, copied insurance cards to collect patient information for billing and insurance filing
  • Checked in/out patients in order of arrival/departure

Optometric Sales Technician

Eyeglass World
10.2013 - 04.2017
  • Communicated with insurance companies to pull vision benefits for patients to use for purchasing RX vision corrective lenses and glasses
  • Responsible for nightly closing activities such as reports, restocking lenses/frames and closing out the cash drawers
  • Reviewed prescriptions and/or patient information carefully and identified special needs
  • Educate clients on proper eyeglass and contact lens care

Education

Valencia College
Orlando, FL

High School Diploma -

William R Boone High School
Orlando, FL

Skills

  • Customer relations skills
  • Route logs
  • Effective communication skills
  • Analytical Skills
  • Dispatcher
  • Team Building
  • Scheduling
  • Patient Contact
  • Upselling
  • Relationship building
  • Customer Service Management
  • Excellent Communication

Certification

Certified Drone Pilot, JBass Services LLC - 2022/Current

Timeline

Premium Sales and Services

Delta Airlines Global Services
01.2023 - Current

Customer Service Consultant

JBass Services LLC
11.2020 - 01.2023

Shuttle Van Dispatcher

Mears Destination Services Inc
12.2017 - 05.2020

Chiropractic Assistant

Adjust Your Life Chiropractic
07.2017 - 09.2017

Optometric Sales Technician

Eyeglass World
10.2013 - 04.2017

Valencia College

High School Diploma -

William R Boone High School

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JACOB BASS