Hi, I’m
Jacob Bice
Hillsboro,Ohio
Summary
Quick learner effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with students. Dependable and punctual team player with top-notch abilities in planning, managing, and evaluating work. Motivated to learn, grow, and excel in higher education.
Overview
12
years of professional experience
Work History
Shawnee State University Portsmouth, OH
EOC Outreach Coordinator
09.2020 - Current
Job overview
- Recruited first-generation and low-income Appalachian students to college.
- Helped students apply to colleges.
- Awarded top recruiter for 2021.
- Discussed student success strategies and development of study skills.
- Maintained accurate confidential participant files to meet state and federal guidelines.
- Helped students with initial adjustment to university academic life and interpreted institutions' policies and requirements.
- Provided support and guidance to students experiencing academic and personal troubles.
- Helped students fill out FAFSA.
- Interviewed and advised students in regard to educational financial planning.
- Certified student loan applications.
- Help students locate and apply for scholarship opportunities.
- Exceeded goals through effective task prioritization and great work ethic.
Southern State Community CollegeHillsboro, Ohio
Test Proctor
08.2019 - Current
Job overview
- Maintained excellent attendance record, consistently arriving to work on time.
- Perform admission and exit procedures with testers.
- Schedule tests for students.
- Keep accurate records of tests.
- Provide calm relaxed environment to ease testers' anxiety.
- Travel to different locations to test greater number of students.
- Quickly learn new tests to deliver to students.
Miller's Auto HospitalHillsboro, OH
Car Detailer
04.2020 - 08.2020
Job overview
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Identified safety issues and addressed with shift supervisor.
- Shined vehicle windows and windshields to remove water spots.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
Wilmington Plaza CinemaWilmington, OH
Assistant Manager
07.2016 - 04.2020
Job overview
- Provided excellent customer service, driving membership loyalty and increasing customer satisfaction rates.
- Monitored cash intake and deposit records to increase accuracy and reduce discrepancies.
- Addressed problems with customers to promote quick and successful resolution.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Recruited, interviewed, and hired individuals who would bring passion and dedication to the positions at hand.
- Increased operational efficiency by training staff on best practices and protocols.
- Managed multiple priorities in fast-paced environment.
Holtfield StationHillsboro, Ohio
Shift Manager
08.2014 - 01.2016
Job overview
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Assisted customers promptly and politely, in person and via telephone.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Responded to all customer inquiries thoroughly and professionally.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Determined the proper course of action for claims processing.
- Developed reputation as an efficient service provider with high levels of accuracy.
M&M Specialized ServicesHillsboro, OH
Crew Member
03.2013 - 07.2014
Job overview
- Ensured cleanliness of restaurants area by removing kitchen equipment from under hoods, covering kitchen equipment to avoid grease splatter, and pressure washing kitchen hoods to remove grease.
- Cleaned any remaining mess and replaced kitchen equipment.
Wendy'sHillsboro, OH
Shift Manager
11.2011 - 02.2013
Job overview
- Managed schedules, accepted time off requests and found coverage when shifts were short.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Operated a cash register for cash, check and credit card transactions at a fast pace with great accuracy.
- Helped drive sales goals and achieve monthly quotas.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Received multiple positive reviews which acknowledged dedication to excellent customer service.
Education
Southern New Hampshire UniversityHooksett, NH
Master of Arts from American History
05.2023
Wilmington CollegeWilmington, OH
Bachelor of Arts from History
2018
Skills
- Conflict resolution
- Project management
- Interpersonal and written communication
- Extremely organized
- Staff development
- Data management
- Student records management
- Public speaking
- Team leadership
- Strong verbal communication
- Self-motivated
- Customer Service
- Client Base Retention
- Microsoft Office
- Office Administration
Accomplishments
- Member of the National Society of Leadership and Success.
- Top recruiter for the Education Opportunity Center.
- President of the Eden Realm LARPing Club.
References
Kevin Wall - My Supervisor at Wilmington Plaza Cinema
Cell: 937-728-5152
Email: kevinfranklinwall@gmail.com
Stephanie Bartley - My Current Supervisor
Cell: 937-402-6883
Email: sbartley@sscc.edu
Rainee Angles - Theater Director at Southern State Community College
Work Phone: 1-800-628-7722, x2794
Email: rangles.sscc.edu
Ken Cornwell - EOC Director
Cell: 740-336-4894
Email: kencornwell@shawnee.edu
Peggy Chalker - Dean of Articulation and Transfer & Director of Student Success
Work Phone: 800.628.7722 x2880
Email: pchalker@sscc.edu
Timeline
EOC Outreach Coordinator
Shawnee State University
09.2020 - Current
Car Detailer
Miller's Auto Hospital
04.2020 - 08.2020
Test Proctor
Southern State Community College
08.2019 - Current
Assistant Manager
Wilmington Plaza Cinema
07.2016 - 04.2020
Shift Manager
Holtfield Station
08.2014 - 01.2016
Crew Member
M&M Specialized Services
03.2013 - 07.2014
Shift Manager
Wendy's
11.2011 - 02.2013
Southern New Hampshire University
Master of Arts from American History
Wilmington College
Bachelor of Arts from History
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