Jacob Botica
Franklin,WI
Summary
Knowledgeable service advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
7
7
years of professional experience
Work History
Service Advisor
Kunes Auto Sales & Service
Oak Creek, WI
10.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation for technicians.
- Assisted clients with understanding vehicle maintenance needs and recommended appropriate services.
- Maintained accurate records of customer interactions and service history using dealership management software.
- Collaborated with technicians to communicate service recommendations clearly to customers, improving trust and transparency.
- Submitted and managed warranty/insurance claims processes for customers
Service Advisor
Boucher Chevrolet of Waukesha-Waukesha, WI
Waukesha, WI
04.2024 - 10.2025
- Acted as the primary liaison between customers and technicians, ensuring clear communication and high levels of customer satisfaction.
- Accurately documented customer concerns, scheduled repair orders, and explained recommended maintenance and service options.
- Maintained daily service records and ensured all repair orders were closed promptly and accurately.
- Collaborated with the parts department and service technicians to streamline workflow and minimize vehicle downtime.
- Consistently exceeded monthly upselling targets by identifying additional service opportunities and building trust with customers.
Service Center Manager
Valvoline Instant Oil Change-Pewaukee, WI
Pewaukee, WI
03.2019 - 04.2024
- Led and managed a team of up to 15 employees, ensuring efficient daily operations and high team performance.
- Streamlined inventory and scheduling by implementing improved tracking systems, reducing errors and downtime.
- Enhanced customer retention by delivering top-tier service and training staff on effective customer interactions.
- Maintained 100% compliance with all safety and operational guidelines, ensuring workplace safety.
- Implemented process improvements that increased service efficiency and customer satisfaction scores.
Education
High School Diploma -
Lockport Township Highschool
Lockport, IL05-2018
Skills
- Scheduling & Administrative Management
- Skilled at handling customer concerns, improving retention, and boosting satisfaction
- Experience hiring, onboarding, and developing employees for success
- Sales & Business Growth
- Recruiting & Training
- Expertise in tracking, ordering, and managing inventory
- Leadership & Team Management
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Price quoting
- Warranty claims process management
- Mechanical aptitude
- Experience using CDK, Automate, and Dealerlogix
Timeline
Service Advisor
Kunes Auto Sales & Service
10.2025 - Current
Service Advisor
Boucher Chevrolet of Waukesha-Waukesha, WI
04.2024 - 10.2025
Service Center Manager
Valvoline Instant Oil Change-Pewaukee, WI
03.2019 - 04.2024
High School Diploma -
Lockport Township Highschool