Jacob Broom
Summary
- Excellent computer skills in applications related to Microsoft Office (Word, Excel, PowerPoint)
- Able to maintain basic knowledge of company procedures, product information, and online resource tools.
- An inspiring dynamic personality which encourages cooperative and productive work relationships to want to work with me.
- Superb leadership, interpersonal, planning, and communication abilities.
- Willingness to acquire new skills until fully mastered, further enhancing the previous work-related skills.
Overview
7
7
years of professional experience
Work History
Server/Waiter/Bartender/Hostess
VB Brazilian Steakhouse
05.2023 - 11.2023
- Directing production, training, and ongoing coaching with teammates within the organization to bring out the best in all associate's performance
- Managing and developing customers/coworkers that involved superior skills
- Relied on taking care of all guest's needs and wants as attentively as possible
- Trusted to take care of large parties larger than 30 guests and provide excellent service
- Learned multiple positions and duties at once to provide efficiency to the establishment
- Served food and beverages promptly with focused attention to customer needs.
Server/Waiter/Bartender/Hostess
Omni Fortworth Hotel
08.2022 - 05.2023
- Learned a new system of the restaurant business within days.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Had to have full knowledge of the menu items' ingredients as the menu would change monthly
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server/Waiter/Bartender
Terra Gaucha Brazilian Steakhouse
04.2018 - 06.2022
- Provide outstanding customer service in a high-intensity and fast-paced work environment.
- Had to be directly responsible for guest's needs and customer satisfaction.
- Cultivated warm relationships with regular customers.
- Skilled in remembering different orders and requests from guests or employees.
- Learned bartending skills and how to make different cocktails and drinks efficiently.
- Had to be able to deal with any concerns or complaints from customers in a professional manner.
Busser
Terra Gaucha Brazilian Steakhouse
03.2017 - 03.2018
- Responsible for efficient bussing of tables and setting them up properly in a fast manner
- Able to listen to a large amount of orders and requests from higher position coworkers such as servers
- I had to be able to remember and multi-task different tasks at a time
- Provide great service to customers by refilling beverages and providing correct answers to any questions
- Assist any coworker with any work-related questions and needs
- Worked long hours from 11 a.m Until 11 p.m at times.
Sandwich Artist/Customer Service Representative
SUBWAY®Restaurants
08.2016 - 12.2016
- Provide great customer service and make sure customers reach satisfaction
- Oversee store cleanliness and meet health code requirements
- In charge of opening and closing operations of the store
- Responsible for dealing with customer concerns and complaints.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
Education
Bachelor of Arts - Logistics And Supply Chain Management
Florida International University
Miami, FL06.2025
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL12.2020
Diploma -
Sandalwood Highschool
Jacksonville, FL2016
Skills
- Guest Engagement
- Food Delivery
- Supply Restocking
- Hospitality Service Expertise
- Sales Expertise
- High-Volume Dining
- Order Accuracy
- Food Running
- Ordering Procedures
- Point of Sale Operation
- Memory Retention
- Attention to Detail
Additional Information
Searching for an opportunity in the logistics and supply chain industry to begin a career in said field. I am a dedicated and hard-working individual who strives for continual improvement. As an attentive and adaptive learner, I am capable of completing tasks with efficacy and precision. Being inquisitive and open to criticism allows me continue my best performance each day. I am currently working towards achieving a bachelor's degree in Supply chain and Logistics.
Objective
To find a position that allows me to use my talents for growth within the company and start my career in supply chain and logistics.
Timeline
Server/Waiter/Bartender/Hostess
VB Brazilian Steakhouse
05.2023 - 11.2023
Server/Waiter/Bartender/Hostess
Omni Fortworth Hotel
08.2022 - 05.2023
Server/Waiter/Bartender
Terra Gaucha Brazilian Steakhouse
04.2018 - 06.2022
Busser
Terra Gaucha Brazilian Steakhouse
03.2017 - 03.2018
Sandwich Artist/Customer Service Representative
SUBWAY®Restaurants
08.2016 - 12.2016
Bachelor of Arts - Logistics And Supply Chain Management
Florida International University
Associate of Arts -
Florida State College At Jacksonville
Diploma -
Sandalwood Highschool