Summary
Overview
Work History
Education
Skills
Additional Information
Objective
Timeline
Generic

Jacob Broom

Summary

  • Excellent computer skills in applications related to Microsoft Office (Word, Excel, PowerPoint)
  • Able to maintain basic knowledge of company procedures, product information, and online resource tools.
  • An inspiring dynamic personality which encourages cooperative and productive work relationships to want to work with me.
  • Superb leadership, interpersonal, planning, and communication abilities.
  • Willingness to acquire new skills until fully mastered, further enhancing the previous work-related skills.

Overview

7
7
years of professional experience

Work History

Server/Waiter/Bartender/Hostess

VB Brazilian Steakhouse
05.2023 - 11.2023
  • Directing production, training, and ongoing coaching with teammates within the organization to bring out the best in all associate's performance
  • Managing and developing customers/coworkers that involved superior skills
  • Relied on taking care of all guest's needs and wants as attentively as possible
  • Trusted to take care of large parties larger than 30 guests and provide excellent service
  • Learned multiple positions and duties at once to provide efficiency to the establishment
  • Served food and beverages promptly with focused attention to customer needs.

Server/Waiter/Bartender/Hostess

Omni Fortworth Hotel
08.2022 - 05.2023
  • Learned a new system of the restaurant business within days.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Had to have full knowledge of the menu items' ingredients as the menu would change monthly
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Server/Waiter/Bartender

Terra Gaucha Brazilian Steakhouse
04.2018 - 06.2022
  • Provide outstanding customer service in a high-intensity and fast-paced work environment.
  • Had to be directly responsible for guest's needs and customer satisfaction.
  • Cultivated warm relationships with regular customers.
  • Skilled in remembering different orders and requests from guests or employees.
  • Learned bartending skills and how to make different cocktails and drinks efficiently.
  • Had to be able to deal with any concerns or complaints from customers in a professional manner.

Busser

Terra Gaucha Brazilian Steakhouse
03.2017 - 03.2018
  • Responsible for efficient bussing of tables and setting them up properly in a fast manner
  • Able to listen to a large amount of orders and requests from higher position coworkers such as servers
  • I had to be able to remember and multi-task different tasks at a time
  • Provide great service to customers by refilling beverages and providing correct answers to any questions
  • Assist any coworker with any work-related questions and needs
  • Worked long hours from 11 a.m Until 11 p.m at times.

Sandwich Artist/Customer Service Representative

SUBWAY®Restaurants
08.2016 - 12.2016
  • Provide great customer service and make sure customers reach satisfaction
  • Oversee store cleanliness and meet health code requirements
  • In charge of opening and closing operations of the store
  • Responsible for dealing with customer concerns and complaints.
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.

Education

Bachelor of Arts - Logistics And Supply Chain Management

Florida International University
Miami, FL
06.2025

Associate of Arts -

Florida State College At Jacksonville
Jacksonville, FL
12.2020

Diploma -

Sandalwood Highschool
Jacksonville, FL
2016

Skills

  • Guest Engagement
  • Food Delivery
  • Supply Restocking
  • Hospitality Service Expertise
  • Sales Expertise
  • High-Volume Dining
  • Order Accuracy
  • Food Running
  • Ordering Procedures
  • Point of Sale Operation
  • Memory Retention
  • Attention to Detail

Additional Information

Searching for an opportunity in the logistics and supply chain industry to begin a career in said field. I am a dedicated and hard-working individual who strives for continual improvement. As an attentive and adaptive learner, I am capable of completing tasks with efficacy and precision. Being inquisitive and open to criticism allows me continue my best performance each day. I am currently working towards achieving a bachelor's degree in Supply chain and Logistics.

Objective

To find a position that allows me to use my talents for growth within the company and start my career in supply chain and logistics.

Timeline

Server/Waiter/Bartender/Hostess

VB Brazilian Steakhouse
05.2023 - 11.2023

Server/Waiter/Bartender/Hostess

Omni Fortworth Hotel
08.2022 - 05.2023

Server/Waiter/Bartender

Terra Gaucha Brazilian Steakhouse
04.2018 - 06.2022

Busser

Terra Gaucha Brazilian Steakhouse
03.2017 - 03.2018

Sandwich Artist/Customer Service Representative

SUBWAY®Restaurants
08.2016 - 12.2016

Bachelor of Arts - Logistics And Supply Chain Management

Florida International University

Associate of Arts -

Florida State College At Jacksonville

Diploma -

Sandalwood Highschool
Jacob Broom