Jacob Brown
Ralston,Nebraska
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Beer Specialist
Wall to Wall Wine and Spirits
Papillion , NE
2021.11 - Current
- Assisted with training new employees on store operations procedures.
- Organized inventory in the backroom according to expiration date.
- Received shipments from vendors and verified accuracy against invoices.
- Stocked shelves with various types of liquor, wine, and beer.
- Resolved customer complaints or escalated issues when necessary.
- Assisted customers with product selection and answered questions about products.
- Monitored inventory levels to ensure adequate stock is available at all times.
- Built relationships with distributors, wholesalers, retailers, and other partners in the industry.
- Performed competitive analysis of competitor's products, prices, promotions, and services offered.
- Conducted market research to identify emerging trends in the industry.
- Provided customer service support to ensure satisfaction with products and services.
- Maintained knowledge of sales and promotions, return policies and security practices.
Wine and Spirits Associate
Hy-vee
Papillion , Nebraska
2019.10 - 2021.11
- Assisted with training new employees on store operations procedures.
- Organized inventory in the backroom according to expiration date.
- Received shipments from vendors and verified accuracy against invoices.
- Stocked shelves with various types of liquor, wine, and beer.
- Resolved customer complaints or escalated issues when necessary.
- Checked ID's for customers purchasing alcoholic beverages per state regulations.
- Assisted customers with product selection and answered questions about products.
- Provided customer service including cashiering and bagging items.
- Utilized point-of-sale system to ring up purchases quickly and accurately.
Part Time C-Store Clerk
Hy-vee
Papillion , Nebraska
2018.08 - 2019.10
- Processed payments through cash registers and credit card terminals according to established procedures.
- Stocked shelves with merchandise, including ensuring correct placement of product labels.
- Maintained cleanliness of the store by sweeping floors, dusting shelves, removing trash and stocking supplies.
- Operated the lottery machine while verifying customer's identity and age requirements.
- Provided excellent customer service by promptly responding to customer inquiries and complaints.
- Checked expiration dates on food items to ensure quality control standards were met.
- Performed daily cleaning tasks such as washing windows, cleaning counters, taking out the garbage.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Supervisor
Lansky's
Bellevue , Nebraska
2015.10 - 2018.07
- Quality Control, Handling Money, Assisting ordering
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided ongoing training to address staff needs.
- Responded to customer questions regarding products and prices.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Education
Associate of Arts - Liberal Arts And General Studies
Metropolitan Community College
Omaha, NE2019-08
Skills
- Communication
- Decision Making
- Trustworthiness
- Problem Solving
- Adaptability
- Computer Literacy
Certification
- Certified Beer Server
Timeline
Beer Specialist
Wall to Wall Wine and Spirits
2021.11 - Current
Wine and Spirits Associate
Hy-vee
2019.10 - 2021.11
Part Time C-Store Clerk
Hy-vee
2018.08 - 2019.10
Supervisor
Lansky's
2015.10 - 2018.07
Associate of Arts - Liberal Arts And General Studies
Metropolitan Community College
- Certified Beer Server
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